Description

Do you thrive on transforming data into impactful solutions and have a keen eye for detail? As an integral player in our organization dedicated to alleviating hunger in the community, you'll be at the forefront of optimizing our donor database. Your meticulous organization and passion for data will empower us to strengthen donor relationships, drive fundraising efforts, and make a tangible impact on combating hunger.

Our Mission and Values:

We are passionate about our Mission of Uniting Communities to Alleviate Hunger. You are most likely to find success at United Food Bank if you are

• Teamwork-oriented, collaborating with others to achieve the best outcomes
• Guided by Integrity to do the right things, always
• Inspired to go above and beyond to deliver Service & Innovation in your role.

Position Summary: 

The Donor Database Administrator maintains the donor database and tracks all fundraising revenue in support of the mission and programs of United Food Bank. The primary role of the Donor Database Admin is to support the Philanthropy team with donor management, stewardship, communication, reporting, and administrative support in partnership with and reporting directly to the Philanthropy Operations & Analytics Manager. This includes gathering needed supporting data that assists with direct mail, email, and fundraising communication, including multi-channel fundraising campaigns. This position is an integral part of the Philanthropy team, and is responsible for gift data entry, reporting, financial monthly reports, data integrity, maintenance of constituent records, and detailed reporting & analysis, following organizational and department policy and procedures.

Requirements

Responsibilities include, but are not limited to, the following:

• Operational support for the Philanthropy Operations & Analytics Manager
• Admin support to fundraisers to maintain clean and updated portfolios through Salesforce
• Interacts courteously, professionally, and positively with donors to process gifts, answer questions, and resolve issues that arise 
• Oversees timely gift processing, data entry, and acknowledgment of all charitable gifts and enters gifts of all types, ensuring accuracy, consistency, and security. 
• Generates and mails annual statements and stewardship letters to monthly donors and other donors as requested.
• Provides Salesforce CRM support for the philanthropy team when issues and needs arise
• Serves as the point person for Gratavid, ensuring that the Philanthropy team is prompted with donor thank you videos when donations come through
• Provide staff training on the database as needed
• Independently identifies, designs, and performs regular database maintenance/hygiene tasks. These tasks include but are not limited to:
• Updates to Accounts and Contacts 
• Updates to Opportunity transactions and coding 
• Duplicate Account and Contact merges 
• Ensuring accurate categorization of gifts and donors 
• NCOA updates
• Creates and maintains gift, campaign, and appeal tracking codes, ensuring naming convention consistency year-over-year 
• Maintains interface with online giving platforms, Classy and Amply, and creates custom online giving forms 
• Maintains interface with external giving sites (e.g., employee-giving portals and others) to import accurate gift and donor information and identify significant donors to the Philanthropy Team
• Assists and manages volunteers aiding with administrative tasks supporting database operations. (soft credit entry)
• Assists with other organizational and philanthropy department activities and initiatives as assigned.

Qualifications: 

• Minimum of 2 years of experience with constituent relationship management (CRM) databases, preferably in a nonprofit setting (Salesforce preferred) 
• Ability to collaborate and work well in a team setting with people at all levels of the organization
• High level of customer service and responsiveness, with excellent oral and written communication skills
• Strong sense of initiative, follow through, and the ability to complete projects with minimal supervision
• Excels at working in a fast-paced environment, meeting concurrent deadlines, and effectively managing time and priorities
• Must be proactive, organized and demonstrate strong attention to detail with an ability to think critically and problem-solve
• Ability to enter data accurately and quickly 
• Proficiency in Microsoft Office, particularly Microsoft Excel
• Ability to multi-task with a high degree of focus on quality control and maintaining the privacy of confidential information

Competencies: 

• Values Focused – emphasizes organizational values in their work activities and inspires co-workers to follow their lead.
• Analytical – synthesizes complex and/or diverse information.
• Problem-solving – makes timely and sound decisions based on logical presumptions that reflect information; prioritizes work tasks, goals, and objectives; considers confidentiality of information before sharing with others.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills, and conducts meetings. 
• Planning/Organizing – prioritizes and plans work activities, uses time efficiently, and develops realistic action plans. 
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity. 
• Safety and Security – actively promotes and personally observes safety and security procedures and uses equipment and materials properly.

Physical demands and work environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to sit at a computer for 8 hours a day doing repetitive motions on a keyboard
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
• The employee must occasionally lift and/or move up to 30 pounds.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.

In instances of a federal, state, or locally declared emergency, United Food Bank is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties.