Description

GENERAL SUMMARY OF DUTIES: United Digestives Payment Poster is responsible for entering accurate and appropriate payments for healthcare services rendered.

REPORTS TO: Revenue Cycle Manger

RESPONSIBILITES
Duties include but are not limited to:

• Accesses direct deposits via on-line banking software to verify payments deposited prior to posting
• Posts and reconciles payments and adjustments received in an 835 electronic format and from bank reports daily
• Reconciles daily and monthly cash posted in the system to the cash deposited in the bank and completes corrections as necessary
• Data enters status and payor payment reason codes if applicable from payor Explanation of Benefits (EOBs) and remittances
• Researches and resolves account balance discrepancies or edits and takes appropriate corrective action, assuring data is accurate and submitted in accordance with processing deadlines
• Posts all payments and adjustments to the appropriate accounts, maintaining the highest of quality for each transaction processed
• Contacts insurance companies on questionable or missing EOBs
• Works and resolves both insurance and patient credit balances
• Transfers balances to self-pay or secondary insurances
• Researches and clears unapplied payments
• Additional duties and responsibilities as assigned

REQUIRED EDUCATION, SKILLS, & EXPERIENCE
High School Diploma or GED required. Associates Degree preferred. A minimum of 1 years experience in healthcare, or related field, posting payments; or a combination of education, training, and experience in a healthcare business office environment. General math skills and proficiency using a 10-key calculator are required. Must have knowledge of Medicare/Medicaid, Blue Cross and United Healthcare payment methods, rules, and regulations along with the billing and payment forms associated with all insurances. Must have experience with computer and business software programs including EXCEL, and Microsoft Office.

ADDITIONAL SKILL AND EXPERIENCE
Payment Poster must be able to:

• Display a professional outgoing warm and helpful attitude
• Provide a high level of customer service
• Communicate effectively with other employees and patients regarding the details of the different insurance payment methods and associated allowances.
• Communicate clearly with patients and coworkers through telephone, email, and in-person
• Plan, prioritize, and complete multiple tasks as delegated by the Revenue Cycle Manager
• Detail oriented and possess strong time management skills to manage multiple priorities
• Work under pressure, assess, respond, and communicate issues in a timely manner
• Maintain composure and set a professional example to patients and coworkers
• Productivity based assignments to be completed within period assigned
• May be required to work occasional overtime

PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS
Requires sitting and standing associated with a normal office environment, travel as business needs dictate.
DRUG FREE WORKPLACE
United Digestive is a drug free workplace. All offers of employment are contingent upon passing a pre-employment drug screening.

EQUAL OPPORTUNITY EMPLOYER
United Digestive is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, military or veteran status, gender, color or national origin in its employment practices.

Qualifications