Job Type Full-time Description Why Join United Counseling Service :

• Career development opportunities
• Generous Benefits (View benefit details on our website (http : / / www.ucsvt.org / careers / #benefits-at-a-glance )
• Competitive Pay
• Pathway to Vermont licensure, if not yet licensed, through agency-provided Clinical Supervision
• Award winning worksite wellness program
• An inclusive workplace supported by an active Equity and Inclusion committee
• Employee Assistance Program
• Rewarding experience making a difference in the community
• Smart casual dress code
• Flexible working options may be available

Qualifications :

• High School Diploma or equivalent
• Advanced office knowledge
• One year of administrative experience working in a front desk support capacity
• Valid Driver's License

Availability :

Full time, 40 hrs. per week.

We believe a dynamic and inclusive workforce will strengthen our organization and enhance the services we provide. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community. Requirements

CLIENT AND STAFF ENGAGEMENT : Greet clients, guests, and staff in an appropriate manner. Answers incoming calls, calmly assesses the need of the caller, and appropriately routes incoming calls, taking messages when necessary.

May place outgoing calls as appropriate. Provides excellent customer service to clients and agency staff to align with current KPI.

Log all clients as they present for their appointments using the electronic health record. Routinely asks for and updates client information including phone number, email and physical address and insurance coverage in the electronic health record.

Notifies clinicians / doctors that their clients have arrived. Supervises lobby and waiting room area assuring minimal wait time for client’s accessing services.

Help clients navigate the intake / service system with a thorough understanding of the process. Collects fees and enters payments into the electronic health record.

SCHEDULING / CALL CENTER : The receptionist will be cross trained in Scheduler and Call Center roles / responsibilities as described in the job descriptions for those positions to ensure adequate administrative support for the agency at all times.

CLERICAL : Daily sorts and distributes incoming mail to appropriate staff / facilities. Meters outgoing mail and ensures daily pick up by mail couriers.

Processes monthly postage report and sends to Finance. Tracks office supply inventory and re-orders items as necessary. Works in cooperation with the administrative services staff to assure the smooth running of the office systems.

Prepares and maintains both paper and electronic files. Files, scans, copies, and faxes materials as needed.

RECORD KEEPING : This position is responsible to maintain the daily attendance sheet for staff. Monitors the item pick up log to ensure timely dissemination of client communications following agency’s processes.

MISCELLANEOUS : Opens and / or closes the agency’s facilities as necessary following agency’s processes. Provides coverage at other agency locations as requested.

Maintains the coffee in the waiting area to include keeping the waiting area neat and clean. Calmly responds to emergency situations and helps maintain safety for our clients and staff.

Maintains the electronic bulletin board and music system. Assists with special projects involving various departments in the agency as assigned.

Salary Description Pay Range $17.65

Last updated : 2024-05-01