SUMMARY

As a Travel Universal Banker, you will have the opportunity to deliver excellent experiences for customers and prospects.

This position is cross-trained to provide service for both the teller and platform responsibilities at our branch locations.

In addition to assisting with everyday transactions, you will have the opportunity to help with customer resolution and financial wellness by having needs based conversations and identifying appropriate solutions.

The Traveling Universal Banker role is responsible for traveling daily to branches within a specific market area.

EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent
• Minimum of two years retail banking and cash handling experience
• Proficient computer operation skills and ability to operate standard office equipment
• Great interpersonal skills in dealing with both internal and external customers
• Ability to uncover and provide solutions to meet customer needs and provide resolutions
• Knowledge of consumer credit structuring and lending practices
• Good analytical and communication skills
• Participate in all required compliance training, including Bank Secrecy Act / anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars / conferences, etc.

JOB FUNCTIONS

• Ability to work with flexible schedule and to accommodate travel to different branches as needed
• Adhere to all security procedures and follow operational bulletins
• Extensive knowledge of financial institution policies and procedures pertaining to customer service and teller operations
• Provide efficient, accurate and high-quality service while maintaining good customer relations and present oneself as an example of extraordinary quality service
• Answer customer inquiries and questions regarding account information, updates and bank policies as well as products and services
• Maintain extensive knowledge of retail bank products and services and look for opportunities to strengthen existing customer relationships and develop new relationships by understanding customers’ needs while considering perspectives and priorities of different customers.

Makes referrals to other areas of the bank

Perform transactions of a paying and receiving teller such as receive checks for deposit to accounts, verify amounts, examine checks for proper endorsement, cash checks and process withdrawals;

Place holds on accounts for uncollected funds, daily balancing of cash drawer

• Assist other staff in serving customers, answering telephones and performing other duties as necessary
• When applicable, admit authorized customers to the safe deposit box area, complete necessary forms and rent safe deposit boxes
• Process charge card payments and cash advances, loan payments, skip payments, safe deposit box rental payments, and utility payments (where applicable)
• Provide personalized service to depositors including new checking, savings, and certificate accounts
• Provide account advice, including resolution suggestions, other information and follow up to assigned customers as needed
• Promote, explain, open and renew (where applicable) financial institution services such as consumer loans (excluding real-estate loans), IRAs, Certificates of Deposit, safe deposit boxes, etc.
• Assist customers financially by accepting loan applications, recommend and outline loan terms, delivering loan products, while ensuring packages are correct and complete to minimize exceptions and in keeping with financial institution policies and procedures
• Comply with BSA / AML / OFAC regulations and guidelines while identifying and reporting any type of suspicious activity or clients to management and / or the Security Department.
• The position responsibilities outlined above are not meant to be all encompassing. Other duties, responsibilities and qualifications may be required and / or assigned as necessary.

SUPERVISORY RESPONSIBILITY

This position has no direct reports.

WORK ENVIRONMENT

Office or Branch locations within a specific market area.

POSITION TYPE

This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.

TRAVEL

This position requires up to % travel within a designated market area.

OTHER

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and / or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Last updated : 2024-05-17