Job Title: Universal Banker II

Reports To: Varies

Direct Reports: N/A

Salary Grade: 6

SUMMARY

As a Universal Banker, you will have the opportunity to deliver excellent experiences for customers and prospects. In addition to assisting with everyday transactions, you will have the opportunity to help with customer resolution and financial wellness by having needs based conversations and identifying appropriate solutions.

EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent 
• Minimum of three-years retail experience
• Proficient computer operation skills and ability to operate standard office equipment 
• Proficient in Microsoft Office programs 
• Great interpersonal skills in dealing with both internal and external customers 
• Great telephone and customer service skills 
• Ability to uncover and provide solutions to meet customer needs and provide resolutions
• Knowledge of consumer credit structuring and lending practices
• Good analytical and communication skills
• Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.

JOB FUNCTIONS AND RESPONSIBILITIES

• Maintain extensive knowledge of retail bank products and services and look for opportunities to strengthen existing customer relationships and develop new relationships by understanding customers’ needs while considering perspectives and priorities of different customers
• Promote, explain, open and renew (where applicable) financial institution services such as consumer loans (excluding real-estate loans), IRAs, Certificates of Deposit, safe deposit boxes, etc. 
• Drive proactive needs based sales conversations through interactions, including service to sales, teller interactions and appointment setting
• Assist customers financially by delivering loan products, while ensuring packages are correct and complete to minimize exceptions 
• Make referrals to other areas of the bank 
• Educate customers on options for managing transactions using technology and all other tools and resources available
• Other duties may be performed that are not mentioned above

SUPERVISORY RESPONSIBILITY

This position has no direct reports.

WORK ENVIRONMENT

Location in United Footprint

POSITION TYPE

This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.

TRAVEL

This position may require up to 20% travel.

OTHER

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.