SUMMARY: Under the supervision of the Chief Operating Officer, the Program Manager provides overall management of program, provides supervision of staff, develops and controls the budget, participates in obtaining funds/grants, and ensures the health and safety of all consumers. The Program Manager is responsible for maintaining the program in compliance with all state and federal regulations.

QUALIFICATIONS:
Education/Experience: AA degree (60 units) of social work, counseling, therapeutic recreation, adapted physical/special education or related human service field with a minimum of two years of experience working in day or residential programs serving persons with disabilities. A BS/BA degree with an emphasis in human services may be substituted for one year of experience. A Master's degree in a related field qualifies as the education and experience criteria; 4-5 years of progressively responsible experience with supervisory responsibilities qualifies as the education and experience criteria.

Language Ability: Must possess ability to read, write and understand English. Strong oral and written communication skills are a must. Must have ability to present information with clarity to all stakeholders. Must be able to develop and document lesson plans.

Math Ability: Knowledge and ability to work with mathematical and accounting concepts to support managerial decisions and budget development and budget control.

Computer Skills: Must have intermediate knowledge of Word, Excel, and Outlook as well as other programs as needed in a particular program.

Driving Skills: Must possess a valid CDL and have clean driving record as well as operate a vehicle in good working order for employee transportation. Must have proof of ongoing auto insurance on personal vehicle.

COMPETANCIES:
• Is punctual and dependable
• Provides excellent internal and external customer service
• Must work in an ethical and professional manner
• Demonstrates professionalism with a respect and sensitivity to differences
• Quality and Quantity of work reflects accuracy, thoroughness and timeliness
• Has strong interpersonal skills that include responding well to supervision
• Must be able to work collaboratively at all levels within the organization
• Must be able to work independently
• Must possess general knowledge of developmental and physical disabilities; individual/group instruction techniques, behavioral and medical knowledge associated with given disabilities such as seizure activity, practice of correct lifting, positioning and transferring techniques, behavior modification techniques, documentation procedures and have ability to remain calm in high stress situations
• Has demonstrated supervisory skills including delegation, adaptability, initiative and team work
• Has analytical and problem solving skills
• Is flexible, supports the change management process and demonstrates business acumen

DUTIES:
Operational Considerations:
• Responsible for overall planning, organizing, implementing daily program operations
• May manage transportation responsibility for program or for the agency
• Maintains business relations with funding, licensing, accreditation bodies and other regulatory bodies
• Maintains proper and effective communication with Chief Operating Officer

Administrative Responsibilities:
• Ensures management report systems and consumer documentation is accurate and current
• Ensures that the program billing is completed accurately and submitted in accordance with UCP and funding source requirements
• Implement all policies and procedures including:
1. Consumers
2. Personnel including the Employee Handbook
3. Administration
4. Emergency Procedures
5. Financial Policies
6. Information Technology Policies
• Attends and participates in all staff and administrative meetings

Supervisory Responsibilities:
• Responsible for the oversight of staff relative to the implementation of individual consumer plans
• Provides staff management and supervision including:
1. Hiring
2. Training
3. Feedback and progressive discipline
4. Evaluations
5. Maintain a safe and secure work environment, etc.

Consumer Responsibilities:
• Responsible for the development, implementation and evaluation of individual consumer plans (including correlation with other agency plans)
• Ensures program facility is maintained in a clean and safe manner
• Monitor and maintain safety and health procedures
• May provide direct care to consumers as needed
• Perform other duties as assigned
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to:
• Stand, stretch, twist and reach with hands and arms for prolonged periods of time
• Lift 50 lbs or more
• Use hands to finger, to handle or to feel
• Use of hands to keyboard
• To talk and to hear others

While performing the duties of this job the employee is frequently required to:
• Stand, walk, climb, balance and to drive

Specific vision abilities required by this job include close vision, distance vision and ability to adjust to focus requirements as required in driving, reading, writing, or monitoring floor activity.