Founded in 1989 and based out of Raleigh, NC, National Power, LLC is a premier provider of critical infrastructure and back-up power solutions. We are currently accepting applications to fill a Program Manager opening in our Broadband Service department.
Under the direction of and reporting to the Director of Broadband Service, the Program Manager will primarily be responsible for overseeing all aspects of service for a large telecommunications customer's inside plant (ISP) service needs.
The successful candidate will be self-motivated with prior experience managing large telecommunications service contracts, with a commitment to superior customer service and a team mentality.
Essential Duties and Responsibilities
Core duties and responsibilities include the following. Other duties may be assigned.

• Manage internal technicians to execute the preventative maintenance contract throughout their geographic territory.
• Track open tickets to ensure timely completion and communicate status to customer
• Communicate with customers to address questions, problems, and requests for service or equipment. Escalate to appropriate person/team as necessary
• Arrange for necessary repairs to restore service and schedule these repairs
• Order parts for needed repairs
• Successfully read and understand schematics, flowcharts, wiring diagrams and specifications
• Have/expand industry knowledge of AC & DC electrical and batteries to successfully review inspection reports and provide feedback to the customer on any future or immediate/urgent maintenance needs
• Successfully maintain preventative and emergency maintenance reports for customer review and access as needed

Education/Experience/Skills

• High school diploma required – some college preferred
• 10 years of experience managing facilities electrical powering and cooling service preferred
• Must have superior organizational skills as well as experience managing teams of service providers (self-perform and/or subcontractors)
• Excellent customer service skills required, to include verbal and written communication, phone and email etiquette and the ability to develop and maintain excellent working relationships
• Ability to work well in a changing work environment
• Requires advanced knowledge of the English language
• Intermediate knowledge of Microsoft Word applications, especially Excel
• Adept at the use of remote web applications and web services
• Proven team player

Compensation and Benefits

• Competitive salary commensurate with experience
• Medical, dental, vision, life and disability insurance
• 401(k) retirement savings plan
• Paid time off and paid holidays
• Career advancement opportunities

Additional Info:

• Criminal background check, pre-employment drug screen and MVR required.
• This is a remote position and will require the employee to work away from home.

Equal Opportunity Employer:

National Power, LLC is an Equal Opportunity Employer and VEVRAA federal contractor. National Power affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender identity or any other status protected under local, state or federal laws.