Be Part of Us!

• United Auburn Indian Community (UAIC) has an opening for a Tribal

Programs Manager.

• We are afederally recognized Native American tribe, dedicated to improving the

welfare of our Tribal Members, our employees, and the surrounding
communities.

• UAIC allows employees to be innovative and forward-thinking while working in

an environment that respects tradition.

• We provide 100% employer paid Medical, Dental, & Vision benefits for you and

eligible family.

• We contribute to your retirement account starting at 4%, whether or not you

contribute yourself.

• Work/life balance is valued by UAIC - We provide fifteen (15) paid holidays

and five (5) weeks accrued PTO in your first year.

• Complimentary, on-site lunch provided.

• The starting annual salary for the position $97,760.
• Please visit https://www.auburnrancheria.com/careers/ to apply

Position Summary

The Tribal Programs Manager is responsible for coordinating and overseeing outreach
and engagement initiatives for Tribal members across various programs, events, and
activities, as well as ensuring access to resources. This position must provide
exceptional customer service to members and serve as a liaison between departments,
ensuring confidentiality, accuracy, and efficiency in processes. The Tribal Programs
Manager is required to adhere to the organization’s policies and procedures, and in
doing so, exercise independent judgment and initiative in resolving issues.
Job Functions

Essential Functions

• Works to expand the outreach and engagement opportunities for Tribal Members

to increase participation levels.

• Provides direct outreach to members to survey, assess, and engage participants

and to determine and eliminate barriers to program participation.

• Oversees Tribal Programs Coordinators and Administrative Assistant to lead the

in coordination of Tribal program applications, outreach and events.

• Collaborates closely with other UAIC departments to ensure program alignment

with Tribal Council vision.

• Generates analyses and shares data with the Director and Tribal Committee on

a regular basis to identify member engagement through various software
programs.

• Identifies and develops new programs that would promote and enhance the

mission, goals, and objectives of UAIC and its Tribal members.

• Responsible for research, communication, and oversight of different programs,

resources, and events for Tribal members.

• Promotes assistance programs such as housing, utilities, skilled care, natural

disaster, community education, travel, etc. through flyers and other marketing
tools.

• Assists with the development of presentations for Tribal Council or other

departments regarding program engagement and outreach.

• As needed, reviews, and approves applications for processing to facilitate program

payments.

• Provides a high level of professional and courteous communication and customer

service to Tribal members, business partners, and staff; clear verbal and written
communication, interpersonal communication, active listening, and conflict
resolution skills are utilized daily.

• Maintains organized and detailed files and database records to safeguard the

confidentiality and integrity of Tribal member data.

Non-essential Functions

• Answers calls or in-person inquiries from members regarding program guidelines

and application processes.

• Sends letters or electronic correspondence to members regarding their program

eligibility and any requests for missing information.

• Performs related duties as assigned.

Knowledge, Skills, and Abilities

Knowledge

• Advanced knowledge of contemporary programming development procedures and

practices.

• Advanced knowledge of appropriate contemporary administrative and clerical

practices.

• Advanced understanding of Office applications, including Word, Excel,

PowerPoint, Outlook, Salesforces, Photoshop, and InDesign

• Basic knowledge of applicable tribal law,

• Basic knowledge of acquiring loans for the purchase of homes and automobiles

and guidelines related to escrow accounts and auto insurance.

• Intermediate knowledge of social service programs including the Indian Child

Welfare Act, mental health issues, drug and alcohol rehabilitation, and
incarceration.

• Understanding of payroll, and accounts payable/receivable functions.

Skills

• Acute attention to detail to produce error-free data entry for member’s personal

records.

• Clear written and verbal communication; active listening and probing skills;

ability to ask correct follow-up questions to help determine needs.

• Well-organized and able to manage multiple projects simultaneously.

• Effective presentation skills; able to thoroughly prepare, execute, and answer

questions regarding presentations and materials.

• Excellent time management with the ability to set and meet deadlines.

• Leadership and supervisory skills.

• Skills in observing and evaluating staff performance and explaining and

interpreting of policies.

• Possess effective presentation skills.

• Patience, tenacity, and firm boundaries for working with challenging individuals.

Abilities

• Ability to maintain confidentiality and ethics in all interactions with Tribal

members, staff and vendors.

• Ability to learn UAIC programs and events for members.

• Ability to promote Tribal programs with a positive, patient approach that builds

trust with members and colleagues.

• Ability to quickly learn and apply new information and technology.

• Ability to quickly learn and apply office policies, procedures and UAIC Tribal

ordinances.

• Ability to prioritize tasks and projects in a high-stress environment and

communicate calmly and clearly in conflict situations; be flexible to reprioritize
as directed.

• Ability to work effectively with others as a team or be an efficient individual

contributor and exercise independent judgement.

• Ability to operate standard office equipment.

• Ability to treat a diverse community of Tribal members, staff, and vendors with

courtesy and respect, remaining comfortable, professional and mindful of all
interactions.

• Ability to take initiative in resolving issues to satisfy internal and external

customers’ needs and to stay compliant with UAIC policies & procedures.

• Ability to clear all necessary background checks.

Qualifications

Minimum requirements

• 5 years of program-related coordination and administrative record-keeping

experience in a fast-paced environment.

• 3 years (can be concurrent) customer service experience or social service

experience working with diverse communities and partners.

• 2 years of management experience, preferably a small and diverse team.

• Excellent computer literacy, specifically experience with Microsoft Office,

including Word, Excel, and Outlook.

Preferred qualifications:

• Bachelor’s degree in Communications, Business, Social Services or related field.

• 2 years of program management

• Basic experience working with an electronic file repository and customer records

database.

• Knowledge of HIPAA and the Five Basic Ethics for Social Services.

Please visit https://www.auburnrancheria.com/careers/ to apply