What success looks like in this role:

Position Overview

• Unisys has been providing IBM mainframe managed services to its clients since 1989. As an IT Specialist, you will be instrumental in providing IBM Mainframe technical solutions and support that tightly align with our client's desired outcomes.
• You will be part of a high-performance team of technical professionals who work together in the day-to-day administrative and support functions of our client's Control-M scheduler. You will participate in project-related activities while interacting closely with the client.

Key Responsibilities

• Creating and scheduling jobs on the Control-M tool in both distributed and mainframe environment.
• Monitoring and reporting problems to programmer or developer.
• Implementing and maintaining Control-M security options by defining users and groups.
• Administering and upgrading Control-M server and its components, agents and modules.
• Designing complex batch automation and migration of Control-M agents.
• Supporting disaster recovery activities.
• Capable of addressing all questions regarding Control-M scheduling.
• Respond to escalated problems in a timely and accurate manner, ensuring Service Level Agreements are met.
• Attempt to reproduce reported problems, identify, and provide immediate workarounds to overcome problems.
• Document resolutions to reported problems.
• Identify product and documentation deficiencies and make suggestions for improvement.
• Analyze and resolve problems escalated within the organization.
• Work with clients to define requirements for enhancement requests.
• Contribute to qualifying and assessing client's expectations.
• Follow up with clients to perform fixes and to confirm resolutions.
• Documentation and knowledge administration.
• Ticket and queue management of Incident, Problem and Change Management.

You will be successful in this role if you have:

• University degree or equivalent education. Minimum of 6 years' experience in one or more technical disciplines, or equivalent experience.

Required skills:

• Fluent in Spanish and English - reading, writing, and speaking.
• Control-M scheduler administration
• Control-M batch scheduling and automation

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' .