Description

REGIONAL OFFICE MANAGER

• Manage all aspects of customer’s fulfillment business including order processing, fulfillment

accuracy, billing and inventory control with/without office team

• Escalation point of contact with external customer providing prompt, courteous and efficient

customer service. Ensure process for customer orders in accordance to customer/UNIS

specification and requirements

• Key contact with customer groups, including development and deployment of new or revised

processes to meet customer goals and satisfaction

• Proactively assess possible delays or complications and plan strategies for office process

improvement

• Manager team (up to 6) to assure proper invoicing of accounts through customer activity reports.

• Maintain positive customer relationship by responding to all escalated inquiries and

complaints regarding shipments, billing, or inventory.

• Provide clerical support services as required by customer, grooming team on

generating/utilizing automated reports and responding to specific needs

• Develop and implement system procedures or best practices to improve customer service

efficiency with team

• Follows quarterly and/or annual physical inventory schedule with WH team to ensure account

is on lock down before warehouse completes tasks. Responsible for the office tasks only

• Implement new accounts and delegate tasks to team for success

• Performs other related duties as required and assigned by Management

• Work with the back-office support team proactively

• Audit performance on the office and ensure all process is followed per UNIS requirements

• Manage the office operations and compliance daily

• Groom the office team for growth and success

• Create daily or weekly reports for forecasts and project with the team

• Problem solving skills

• Provide weekly updates to Manager for workload and projects

* Ability to travel in the local area (Savannah) 50% of the time and 25% to FL, SC, and Douglasville.

Qualifications

Other essential abilities and skills:

• Strong customer service and relationship management skills.

• Strong analytical skills, independent thinking and reasoning ability

• Ability to multi-task in a fast paced environment

• Well-organized, detail oriented with excellent follow through

• Manage priorities in a timely and efficient manner within critical deadlines