Description

ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED

SUMMARY

The Member Returns Manager is responsible for overseeing the efficient and accurate execution of member returns processes. This includes supervising Member Returns Analysts, conducting research on supplier-level variances, managing payment corrections, and ensuring the timely resolution of inquiries. Research involves utilizing multiple proprietary and commonplace software platforms. The manager plays a crucial role in providing leadership, support, and training to the team, fostering continuous improvement. Additionally, they contribute to the development and implementation of new software platforms and create training materials for team members.

ESSENTIAL FUNCTONS

• Supervise Member Returns Analysts, ensuring timely and accurate execution of tasks, including researching supplier-level variances and addressing payment discrepancies.

• Review and initiate corrections for short or missing payments related to show specials, promotions, and rebates, communicating findings with Rebate Analysts.

• Conduct thorough reviews of preliminary member payments to ensure accuracy before finalizing rebate payments in the bi-weekly close cycle.

• Provide leadership, support, and training to promote the growth and continuous performance improvement of Member Returns Analysts.

• Closely monitor supplier payments for new Members during the first six months of eligibility.

• Track and manage ticket life in the K-Box system, encouraging timely resolution and closing of inquiries.

• Support bi-weekly close processes, collaborating with Rebate Manager and Analysts to ensure accuracy and completion of adjustments.

• Train Members on the usage of reports available on UniPro One.

• Participate in the development and implementation of new software platforms, creating training documentation and procedures.

OTHER FUNCTIONS

• Manage the Member Data Masterfile, updating elements based on on-boarding, phase-out schedules, or changes in Membership type.

• Calculate Member Termination fees and track payments throughout the phase-out period, communicating concerns to Member Development and Accounts Payable.

• Track and report Rebate Department collections to department leadership and CFO monthly.

• Provide analytical and trend reports for senior management on a monthly and quarterly basis.

• Lead monthly meetings for the Member Returns department.

• Provide department updates in Rebate Management Department meetings monthly.

• Support and potentially staff the Rebate Management booth at conferences and other meetings, requiring some overnight travel.

• Participate in appropriate member meetings, trainings, webinars, conferences, and presentations. Leadership and/or participation in UniPro's Business Issues Team (BIT).

• Assist with special projects as needed.

SUPERVISION GIVEN AND RECEIVED

Directly reports to VP of Rebate Management ; Member Returns Analysts report to the Member Returns Manager.

INTERNAL/EXTERNAL CONTACTS

Internal: Member Development, Category Management, Finance and others in Rebate Management Department

External: UniPro Members and UniPro-approved suppliers

JOB REQUIREMENTS & QUALIFICATIONS

Bachelor’s Degree or equivalent work experience required. Minimum of 5 years’ experience in accounting research and knowledge of the Foodservice Industry is preferred. Proven analytical ability and focus on timely resolution of issues is required. Intermediate knowledge of Excel and Microsoft Office required. Experience working in AS/400 and Microsoft Dynamics 365 a plus. Proven leadership skills, written and oral communication skills, and customer service orientation required.

Qualifications