Shifts:

• Thursday-Sunday Over Nights (8pm to 6am)
• Monday-Thursday Afternoon/Evenings (2pm to 10pm)

UGM Mission Statement: Caring for the needs of the community with compassion while sharing the hope of Jesus Christ.

Position Summary/ Key Responsibilities

• Shelter staff are an essential part of daily operations at UGM; you’ll provide continued guest services and support, have frequent communication with partnering agencies, and help ensure property upkeep and cleanliness.
• Required attendance: all staff meeting, shelter meeting

Education, Certification, and Experience Requirements

• : high school diploma or equivalent
• : CPR, 1st Aid, NARCAN, Trauma Informed Care, and de-escalation/ self defense
• : no experience necessary

Essential Skills and Abilities

• De-escalation and trauma-informed, client-centered approach
• Adherence to privacy and safety of all guests and personnel
• Basic understanding of, and commitment to, data quality assurance
• Basic resource knowledge and the confidence to share this with guests
• Ability to utilize multi-line phone systems, office equipment, basic software, computer programs
• Ability to thrive in a flexible, fast-paced, and growth-oriented environment while maintaining a positive-solution oriented and client-centered approach
• Provide compassionate, professional, and empathetic care to guests to ensure they feel safe, accepted, and supported
• Support UGM’s staff model of appropriate communication and behavioral professionalism - language, behavior, boundaries, and work ethic - with residents while setting the tone for each shift