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Under the general supervision of the Public Assistance/Workforce Supervisor, Deputy Director and Director interviews public assistance applicants concerning their eligibility for agency programs and services (e.g. food assistance, cash assistance, Medicaid, and/or child care assistance) to determine their initial and/or ongoing eligibility; and/or conducts initial interviews and/or assessments of clients for a variety of workforce development programs and seeks to resolve barriers to employment; and/or contacts employers to solicit employment opportunities; and/or interviews and assesses clients who may be eligible for Supplemental Security Income (i.e. SSI) and assist them in the SSI application process.
(*indicates developed after employment)
Knowledge of:
*personnel rules and regulations; *federal state, and local laws, rules, guidelines and regulations regarding public assistance programs; computer operations (e.g. Cris-e, OIES, OWCMS, MITS*); social welfare issues; training and development practices; employment counseling practices; tests and measures; employment assessments; barriers to employment; *relevant agencies and community programs for referrals; work place safety; office practices and procedures; business grammar and spelling; intermediate level mathematics; case management; data entry; records management.
Skill in:
word processing; computer operation; use of modern office equipment; data entry; calculator operation; organization; writing; oral communication; customer service.
Ability to:
Carry out instructions in written, oral, or picture form; deal with problems involving several variables within a familiar context; interpret a variety of instructions in written, oral, picture, or schedule form; draw valid conclusions; interview others; identify potential public assistance fraud; recognize unusual or threatening conditions and take appropriate action; perform intermediate mathematical operations (addition, subtraction, multiplication, division, decimals, percentages); prepare accurate documentation; *maintain records according to established procedures; interpret policies and procedures; extract information from various sources; respond to routine inquiries from public and/or officials; communicate effectively; understand a variety of written and/or verbal communication; exercise independent judgment and discretion; act as an expert witness; travel to and gain access to work site; develop and maintain effective working relationships; perform job safely.
This position is eligible for a wide range of insurance benefits, generous paid leave programs (including holidays), and a pension package through the Ohio Public Employees Retirement System (OPERS).
Full Time
$58k-71k (estimate)
05/10/2023
08/07/2024