Job Requirements The IT Site Support Administrator is a technical position within the IT organization. This position is responsible for maintaining the design, integrity and performance of the IT Systems. As a member of the IT Operations team and the technical service desk, this individual will play a key role in the delivery of high quality support and exceptional customer satisfaction Reporting directly to the IT Site Operations Manager, the incumbent is required to work independently with minimal supervision. This position is a customer facing role that interacts with people at every level of the organization providing support services, contributing to continual development and assisting in the deployment of global IT Infrastructure and Operations initiatives. Key Responsibilities Respond to and provide accurate incident resolution and service request management within established SLA Manage business critical IT systems to include Active Directory, M365, VoIP, MDM solutions System Imaging, upgrades, configuration, and deployment utilizing enterprise-based tools Isolate/troubleshoot network connectivity issues. Manage and verify integrity of backups and restores of Company data. Identify and mitigate potential areas of risk Train users in best practice usage of IT in line with documentation and procedures Contribute to knowledgebase and process archives through technical documentation Sustain state-of-the-art awareness to technologies that benefit the organization and its goals. Participate in Divisional and Global Infrastructure implementation projects Availability to participate in On Call Rotation – Triage / Troubleshoot all Emergency issues escalating to upper tiers as necessary. Act as Project Manager for site projects taking responsibility for implementation within the larger business initiative Work with internal and external partners Education, Experience, Skills and Abilities Bachelors | Associate Degree preferred 5 years of equivalent experience in IT support functions. Clear understanding of networking principles and the ability to isolate and resolve issues (LAN/WAN). In-depth experience in a Microsoft-based environment (Active directory and Windows) A strong knowledge of IT Infrastructure, security, systems and applications Self motivated with a sharp attention to detail Knowledge of IT Operations, processes and best practices Possesses excellent self-management, interpersonal communication and organizational skills with a strong commitment to a TEAM environment. Ability to easily adapt to and learn new technologies Strong customer service skills with the ability to articulate clearly to a non-technical audience Excellent verbal/written communications and listening skills. Alkegen is a specialty materials leader serving mission-critical systems that the world is focused on for the future, including: battery technologies, electric vehicles, filtration media, and specialty insulation materials that enable customers to reduce fossil fuel consumption, save energy, and live greener. We help people breathe easier, live greener, and go further than ever before. Our experience speaks for itself. We are a vertically integrated manufacturer with the global reach and talent to solve your most demanding applications. With 60 manufacturing facilities and 9,000 highly skilled employees located around the world, we can solve any challenge. Dedicated to sustainability and human health, we are uniquely positioned to help customers impact the environment in meaningful ways.