REPORTS TO: Regional Director

SUPERVISES: More than 3 full-time employees

Assistant Managers Leasing Agents Maintenance Personnel

OUTPUT OF JOB (SCOPE AND PURPOSE)

Role occupants are responsible for seeing to it that available space is leased, that residents are retained, that net operating income meets or exceeds projections, and that the property is effectively maintained within budgeted parameters.

PRIMARY RESPONSIBILITIES:

MANAGE THE PROPERTY

• Ensure that property records are accurately maintained (lease and general files).
• Complete all required reports in an accurate and timely manner.
• Inspect property regularly to ensure that it is well maintained and has good curb appeal.
• Supervise outside contractors working on the property.
• Distribute petty cash funds and request reimbursement.
• Maintain work orders on all maintenance requests and respond to those requests.
• Process purchase orders as goods and services are ordered.
• Ensure that apartments are cleaned and made-ready after move-outs.

COLLECT SECURITY DEPOSITS AND RENTS

• Collect rents and institute proper procedures against delinquent accounts.
• Initiate eviction procedures for those residents who fail to pay rent.
• Maintain accurate records of rent collections.
• Make daily bank deposits.
• Collect security deposits from residents and record date and time of collection.
• Calculate any escalation to be charged to residents or any other charges that are designated in the lease.

MAINTAIN HIGH LEVELS OF RESIDENT SATISFACTION (Ensure that residents are happy and satisfied as indicated by a high level of renewals and few complaints.)

• Regularly seek to understand and anticipate what residents need.
• Inspect property two to three times per week including periodic visits to all residents.
• Assist new residents moving in by notifying them of community procedures, parking, hours, night access, mail, etc.
• Ensure that residents are provided with a clean, safe, and well-maintained home.

MARKETING AND LEASING (Achieve targeted occupancy levels for the property.)

• Market the property and build traffic.
• Sell or help sell the property to prospective residents.
• Negotiate new leases and renewals per the specifications of the property owner and property manager.
• Coordinate with the Marketing Director on the property's marketing strategy.

SUPERVISE AND BUILD AN EFFECTIVE TEAM

• Recruit and hire an effective staff.
• Ensure that staff is trained and is following all company policies and procedures.
• Clarify expectations and establish goals for staff.
• Evaluate staff performance and give feedback regularly.
• Recognize superior performance and correct inferior performance.
• Achieve cooperation among staff and other departments while building trust and loyalty to the company.
• Work towards developing staff for upward mobility within the company.
• Collect, approve, and forward timesheets on time each pay period.

DEVELOP AND IMPLEMENT BUDGET

• Forecast needs for the fiscal year and develop a budget based on these needs.
• Obtain the supervisor's approval on the final budget and any subsequent changes to the budget.
• Implement budget keeping expenses within budgeted guidelines.
• Review, approve, and process all applicable purchases and purchase orders.
• Review monthly income and expense reports and report on any variance from the budget.

SKILLS, KNOWLEDGE AND PERSONAL CHARACTERISTICS

The following skills, knowledge, and personal characteristics desirable for job success:

• Experience in managing multi-family properties
• Certification as a resident manager
• Ability to supervise a staff
• Bookkeeping experience
• Ability to communicate effectively
• Safety conscious
• Preference for working with others
• Ability to assert yourself
• Preference for detailed work
• Ability to work well under pressure
• Self-motivation and self-direction
• Ability to work without direct supervision

PHYSICAL DEMANDS

Work Conditions:

Frequent sitting and computer use, moderate stress, walking, climbing (stairs), stooping and kneeling, light lifting, carrying, and travel on property.

Physical Requirements:

Extensive mobility and good physical condition.

Work Environment:

Primarily inside, secondarily outside, work around traffic areas, slippery or uneven walk areas, and exposure to dust, insects, animals, weather, humidity, and the general public.

Job Type: Full-time

Salary: Negotiable based on experience

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Yardi: 1 year (Required)
• Property Management: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

Unified Residential Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.