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Role Description:
Serves as the Site Lead for the Desktop Services and Technical Support Team at the JBMHH LNEC. The candidate shall provide Site oversight in addition to both direct end-user support services and systems-level support services. Candidate shall respond to customer trouble requests and problem calls received by telephone, email or generated from the internal automated software-based request system (Remedy) within C4IM guidelines. The Candidate shall resolve customer issues using automated remote-control software where possible. .
Key Responsibilities are including but not limited to:
The equipment has continued to perform as required (if a hardware call).
The Contractor shall report the results of these calls to the COR in the monthly status report.
The ideal candidate will have:
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
Schedule:
License/Certification:
Security clearance:
Work Location: In person
Full Time
IT Outsourcing & Consulting
$48k-61k (estimate)
11/22/2023
05/14/2024
ubtus.com
HOPKINSVILLE, KY
25 - 50
1997
Private
MICHELLE D'SOUZA
$10M - $50M
IT Outsourcing & Consulting
UBT provides engineering, IT, wireless telecommunications, administrative and construction solutions.
The job skills required for Desktop Support Technician II include Technical Support, Troubleshooting, Operating System, Planning, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Technician II positions, which can be used as a reference in future career path planning. As a Desktop Support Technician II, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician II. You can explore the career advancement for a Desktop Support Technician II below and select your interested title to get hiring information.