1 Airport Customer Service Supervisor - JNU Job in Juneau, AK

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Airport Customer Service Supervisor - JNU

Unifi Aviation, LLC

Juneau, AK | Full Time

$77k-108k (estimate)

0 Months Ago

Airport Customer Service Supervisor - JNU

$77k-108k (estimate)

Full Time 0 Months Ago

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Unifi Aviation, LLC is Hiring an Airport Customer Service Supervisor - JNU Near Juneau, AK

Benefits

Flight Benefits - exclusive travel privileges for yourself and your family
Competitive pay with daily access to earned wages
Paid holidays and Paid time off
Comprehensive Medical, Dental, and Vision Insurance
401k with 3% company match contribution when you contribute 9% to your retirement plan after 30 days for full-time employees
Exclusive Discounts and Additional Wellness programs

Essential Functions / Key Responsibilities

Supervises and coordinates daily activities of employees to ensure safe and effective operations.
Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/FAA regulations, Unifi policies and safety procedures, and all applicable laws.
Responsible for shift management to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts and investigates and responds to employee relations issues in a timely manner.
Communicates with manager concerning any problems or issues.
Schedules and conducts shift meetings.
Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).
Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Basic Qualifications
Pre-requisites

Valid Driver’s License.
Ability to pass a pre-employment drug screen.
Ability to pass up to a 10-year background check.
Must be at least 18 years of age.
Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
Must complete SIDA training to obtain airport authority identification security.

Experience

2 years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team.

Knowledge, Skills & Abilities

Excellent customer service skills.
Strong work ethic.
Ability to work in a team oriented environment.
Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.

Preferred Qualifications
Education