Thank you for your interest in working with UNIFI!

For this customer service position you MUST BE BILINGUAL. (ABILITY TO READ, WRITE, AND SPEAK SPANISH AND ENGLISH.)

We will be conducting a hiring event for customer service agents for COPA Airlines on Wednesday, March 6, 2024 from 9am-2pm with ON THE SPOT JOB OFFERS!

Location: 6889 S. Eastern Ave. Las Vegas, NV 89119 (we are located next door to subway in shopping center)

The position is part time, pay is $15/hr weekly pay, flight benefits for you and your family, and free T-Mobile phone and included service for one year are included!

Be sure to bring Two forms of ID to the event for airport badging verification process. (MUST HAVE A VALID DRIVERS LICENSE!)

Please schedule an interview time and reserve your spot here (copy and paste link) but walk ins are always welcome: https://unifi.avature.net/careers/JobDetail/3328-LAS-Copa-Full-Handling-CS2AGT-Customer-Service-Agent-PT/473

Job Type: Part-time

ESSENTIAL FUNCTIONS/TASKS

• Completes activities related to boarding and/or deplaning passengers and associated paperwork and/or computer entries.
• Keys passenger information into the ticketing reservation system.
• Assists passengers with reservations, ticketing, and adjustments to itinerary.
• Greets passengers and provides necessary travel and gate information.
• Keep passengers informed and makes announcements to ensure important information is communicated about their itineraries, flights and luggage.
• Coordinates with internal resources to ensure passenger information is processed and flights are dispatched on time.
• Lift or moves passenger luggage onto baggage belt and creates bag labels to ensure proper delivery.
• All other duties as assigned.

Competency Statement(s)

• Customer Oriented - Ability to great customers in a friendly and courteous manner and take care of the customers’ needs and personal belongings while following company procedures.
• Attendance and Reliability –Ability to maintain regular attendance and report to work on time and at assigned post at the start of the shift.
• Communication - Ability to communicate in a professional manner with others orally or written and actively attend to, listen and understand the needs of the customer and comments and questions of others in the workplace.
• Accuracy - Ability to perform work accurately and thoroughly to ensure passenger/flight information is correct.
• Diversity - Ability to work in a friendly, respectful and professional manner with people regardless of their age, gender, race, ethnicity, religion, national origin, disability etc..
• Honesty/Integrity/Ethical Standards – Ability to maintain high morale standards and be honest and ethical while performing job duties and handling customer belongings.
• Organizational/Time Management-Ability to work in an organized fashion and respond to customer requests to ensure passengers are boarded in a timely manner.
• Safety - Ability to follow established safety policy and procedures.
• Teamwork – Ability to work with others as a team to perform and complete job duties.
• Adaptability - Ability to adapt to change in the workplace such as working different schedules, locations, assignments, shifts or work at various paces.

EDUCATION: High School Graduate or General Education Degree (GED).

OTHER REQUIREMENTS

Must be 18 years of age; eligible to work in US; able to pass pre-employment drug screen, FBI criminal background check; and complete SIDA training to obtain airport authority identification security badge.

PHYSICAL REQUIREMENTS

Ability to lift up to 75 pounds

Job Type: Part-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount

Schedule:

• Holidays
• Night shift
• Overnight shift
• Weekends as needed

Work Location: In person