Description

WHO WE ARE & PURPOSE OF POSITION:

For over 50 years, Covenant House New York (CHNY) has been a leader in providing a full continuum of shelter, transitional and permanent housing and wrap-around support services for vulnerable homeless, runaway and exploited youth. As the largest provider of runaway and homeless youth services in New York City, CHNY serves more than 1,500 youth and young adults ages 16-24 annually. Our doors are open to all young people who need help, regardless of their race, religion, sexual orientation, gender identity or expression. We provide shelter, housing, education, employment, health, mental health and other services using harm reduction and trauma-informed principles. We also advocate for systemic change through public policy while promoting awareness of critical issues related to youth homelessness. Covenant House New York’s goal is to help each young person find safety and refuge from the dangers of living on the streets and to empower youth now and into the future. We do this through compassion, unconditional love and absolute respect.

Reporting to, and working closely with, the Program Coordinator, the Direct Service Manager is responsible for the development of the Resident Advisors and leading their day-to-day tasks at Covenant House New York’s residential programs. The incumbent will have supervisory responsibilities, as well as additional administrative responsibilities at the residential sites located in Manhattan and The Bronx. The incumbent will take a lead role in shepherding the professional development of staff, and ensuring policies and procedures are being followed. The Direct Service Manager must be highly organized, a proactive problem solver, and a demonstrated leader, and will play a key role in working with the Program Coordinator and Senior Director of Shelter to develop an energized culture and will build and lead a team that will successfully achieve meaningful results for the young people we serve.

This position requires a workweek of five (5) days including Saturday or Sunday.

DUTIES AND RESPONSIBILITIES

(Responsibilities to include but not limited to the following)

• Demonstrates leadership qualities through modeling the Mission, Vision and five Principles.

• Prioritizes values and practices that keep the community motivated and creates a strong mission driven culture.

• Meets the day-to-day needs of the team, including regular and meaningful supervision, schedules, appraisals, team meetings, and case conferences.

• Must have understanding of day to day workings of the program, Case Reviews, Case Planning and ISP

• Conducts team meetings monthly to review program operations.

• Participates in case review with Case Managers.

• Possesses expert knowledge and experience working directly with young people through approaches that emphasize resiliency, strength based youth development, and trauma informed care.

• Obtain certifications for programs to correlate with funding requirements or program operation.

• Appropriately and clearly express expectations to the team.

• Oversee monitoring and accountability of residential programs staff.

• Responds and assist team during crises situations; modeling expectations for staff in how to manage crisis situations

• Participates in Shift Transition daily.

• Collaboratively creates and maintains a safe and healthy sanctuary for all youth in the program.

• Utilize and model de-escalation and crisis management skills to assess and diffuse volatile situations.

• Ensures integration and coordination between program efforts to maximize positive results within and between program areas.

• Develops and maintains positive and strategic relationships with internal and external colleagues, partners and stakeholders.

• Implements and tracks on-going training and professional development for team members.

• Effectively utilizes data and information systems for informed decision making and developing performance strategies.

• Assists in managing and monitoring the progress and performance of all program contracts and grants.

• Overall flexibility in work schedule to be present for both youth and staff at key times, including weekends, evenings and holidays.

• Must have on-call availability.

• Must be willing to work in an environment where precautions for communicative diseases and health concerns may need to be observed and followed.

• Ensure adequate coverage for all operating shifts.

• Represent program at planned events.

• Coordinates onboarding of all new Resident Advisors.

• Openness to grow and learn.

• Must serve as Shift Leader (at 41st Street) and the Point Person (in The Bronx sites).

• Always reflects CHNY’s values and principles on social media.

• Always upholds CHNY’s mission, vision and principles, standards of conduct, policies and procedures.

• Provides direct care services as needed.

• Perform other site specific duties as assigned and needed

SUPERVISORY DUTIES

• Supervises and provides coaching and support to assist Resident Advisors to grow professionally within their roles and assists the Program Coordinators with hiring direct care staff

• Responsible for the onboarding and development of Resident Advisors

• Conducts weekly supervision with Resident Advisors

• Acts as a resource for direct care staff

• Ensures Resident Advisors receive and complete all trainings.

• Writes and conducts probation performance reviews of new Resident Advisors and their formal written annual performance reviews.

• Ensures that appropriate follow up on incident reports are completed and submitted.

• Ensures internal audits of the physical plant are completed with the Program Coordinator and Compliance team.

Qualifications

KNOWLEDGE, SKILLS, & ABILITIES

Education & Experience

• Bachelor’s degree in Social Work, Psychology or a related field preferred or successful experience in a related field.

• FDNY Certificate of Fitness F-07 and S-95 certifications preferred upon hire but required within 60 days of hired.

• Experience working with diverse groups required.

• Experience working with young people is required, particularly young people who are experiencing homelessness preferred.

• Experience utilizing evidence-based and other social service models preferred.

• Experience utilizing data dashboards and other metrics to improve staff performance and client outcomes preferred.

• Supervisory experience preferred.

• Must have knowledge of human service delivery systems, residential care and resources for the youth population.

• Must possess strong multi-tasking skills with demonstrated ability to manage multiple projects at once.

• Excellent collaborative and organizational abilities.

• Excellent verbal and written communication skills.

• Strong leadership/management skills.

• Flexible work schedule to include evenings, weekends and holidays.

INITIATIVE AND JUDGMENT/ATTENDANCE AND RELIABILITY

• Independently recognizes and performs duties that need to be done without being directly assigned.

• Establishes priorities; organizes work and time to meet them.

• Recognizes and responds to emerging priorities, accepts changes and new ideas

• Has insight into problems and the ability to develop workable alternatives.

• Responds to supervision, coaching and constructive criticism in a positive manner.

• Adheres to attendance and punctuality requirements per policy. Provides proper notification for absences and tardiness. Takes corrective action to prevent recurring absences or tardiness.

• Observes all policies governing conduct while at work (e.g., telephone and computer use, electronic messaging, smoking regulations, breaks and other related policies)

• A strong interest in CHNY’s mission, vision and principles required.

WORK ENVIRONMENT/ PHYSICAL DEMANDS

• Typically sits for extended periods at a computer workstation.

• Must be able to see, hear, touch, feel, lift (up to 20 lbs.) and stand for short periods of time.

Salary $58,500.00

Compensation

Covenant House New York offers a rich package of benefits including but not limited to full medical, vision, dental, life and short and long-term disability insurance and other fringe benefits. Eligibility for medical benefits begins on the date of hire. PTO includes 3 weeks of vacation in the first year, 10 holidays, 13 sick days, 5 personal days and birthday days off. Benefits include a 403b with employer contribution after 12 months. There are also multiple additional optional benefits (including additional life, disability, accident and cancer insurance) available at significantly reduced rates. "CH is a vaccinated employer. As such, prospective new hires will be required to provide proof of vaccination or be willing to receive the COVID-19 vaccination by the date of hire to be considered." 

Covenant House New York is an Equal Opportunity Employer