The Office of OneIT provides highly reliable information technology infrastructure, tools, and services to empower the University to achieve its academic, research, administrative, and service goals.

This position is primarily responsible for the tier 2 support of systems and services provided by the Identity and Access Management (IAM) team. This often requires interfacing with campus clients and utilizing a breadth of knowledge to resolve issues in a timely manner. The person in this position should be comfortable with the concepts of identity lifecycle, authentication, and authorization.
Systems and services supported by IAM include cloud-based solutions, such as Google Workspace, Microsoft Office365, as well as systems maintained on-premise used for provisioning of user accounts, single sign-on authentication, and access control.
Knowledge and proficiency in scripting languages used to perform operational tasks is required. The ability to communicate effectively with both campus clients as well as subject-matter experts is a must.

Respond and troubleshoot escalated support requests in coordination with campus client and subject-matter experts.
Assist in the management and development of systems and services provided to campus by the Identity and Access Management team.

Bachelor’s degree plus 2-4 years of relevant work experience; or the equivalent combination of education and experience.