University of Minnesota Physicians (M Physicians) is a non-profit organization seeking driven individuals in both clinical and non-clinical areas to help transform health and medicine. Headquartered in Minneapolis, our organization employs more than 1,200 physicians, 300 advanced practice providers and 2,200 health professionals and staff throughout Minnesota and beyond. Join us on a mission to advance medicine. Why M Physicians? Regardless of role, we recognize that every member of our team is vital! The Rare Disease Program Manager helps navigate and coordinate a patient needs through the complex medical system. This position partners with patients and families to ensure they understand follow-up needs and coordinates their medical appointments, as well as supports the families in a holistic approach and be a point of contact with complex needs. Rare Disease Program Manager Overview Key responsibilities include but are not limited to: Serves as a single point of contact for coordinating appointments, procedures, labs, imaging, or treatments Accurately navigates and translates complex service protocols, tools, standard work, and information to ensure appropriate services are delivered Gather and document information to help facilitate communication between the patient/caregiver and care team Maintains awareness of multiple competing situations needing attention and prioritizes to assure patient needs are met, while maintaining a pleasant, friendly demeanor. Identify potential issues that could complicate care (i.e. insurance issues, adherence concerns) Review referrals to the program and determine if patient meets criteria to be a part of the Rare Disease program Establish collaborative relationships with healthcare teams outside pediatric specialty and M Health Fairview Minimum Qualifications: Bachelor's degree in Business or Healthcare 5 years of related experience Advanced experience with using Microsoft Excel, including pivot tables, formulas, and conditional formatting Intermediate experience with Microsoft PowerPoint, including charts, animations Location: M Health Fairview Pediatric Explorer Clinic - Minneapolis, MN Hours: 1.0 FTE Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more! M Physicians offers competitive salary and excellent benefits and provides you with the opportunity to enhance your career in the exciting field of health care through rewarding and challenging assignments and the opportunities for advancement. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Company Overview: At University of Minnesota Physicians (M Physicians), we are on a mission to deliver exceptional patient care, advance medicine through research, and train the next generation of health professionals. M Physicians is the multi-specialty group practice for the University of Minnesota Medical School faculty clinicians, community-practice clinicians, advanced practice providers, and healthcare professionals. We serve the land grant mission of the University by providing high quality specialty and primary care, innovative and leading-edge cures and treatments, and access to the latest evidence-based care to patients across the state of Minnesota and beyond. Employment Update: As an organization deeply rooted in our community, it’s our responsibility to protect the wellbeing of our teams, provide a safe and healthy environment for those we serve, and to set an example for our neighbors. We take our obligation to care for our patients seriously. That is why M Physicians is requiring all employees, providers, learners and volunteers to receive an annual Flu vaccination unless a reasonable accommodation or exemption is granted. Application Instructions: External Candidates: Click “Apply” and sign in with your account. If you are a new applicant, select “Create Account”. Employees: If you are a current University of Minnesota Physicians employee, please log into Workday to access our Internal Careers Site. Contingent Workers: If you are not an employee but have an active Workday account with the University of Minnesota Physicians, please log into Workday and apply using the Find UMP Jobs Worklet.