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This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The Worcester Counseling Center provides integrated behavioral health and primary care services to adults, and couples age 18 and over. We offer integrated, whole person care with primary care, a wellness program, and behavioral health. The Worcester Counseling Center also offers specialized substance addiction treatment and Open Access services. Our medication assisted treatment offers buprenorphine and vivitrol treatment. We also have specialized services for individuals experiencing psychotic symptoms for the first time, and for individuals with developmental disabilities.

The Senior Receptionist provides administrative support to consumers and staff of our integrated outpatient community behavioral health centers.

Responsibilities:

• Greet clients.

• Perform check-in and check-out with clients, including verifying insurance eligibility, entering information on lapsed insurance/new insurance, collecting co-pays and balances due and providing receipts, submitting cash sheets, updating client demographics, notifying staff that client is checked in.

• Schedule client appointments

• Enter and make changes to staff schedules.

• Answer calls and emails and respond to messages.

• Complete referrals to specialists

• Complete daily reminder calls

• Complete prior authorizations

• Complete PT1s

• Transfer and close cases in the electronic medical record.

• Send and distribute faxes and mail.

• Work as a member of the support team.

• Scan documents into the electronic medical record.

• Assist doctors and clinicians with letters and referrals.

• Maintain calendars, professional meetings, vacations, conferences, etc.

• Perform other related job duties.

• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.

Qualifications:

• Grade C02: Senior Receptionist: Minimum of a High School Diploma/GED/HiSet required; Associates degree preferred.

• Minimum of 2 years secretarial experience

• Advanced computer skills, including use of an electronic medical record.

• Strong commitment to customer service

• Ability to multitask.

• Ability to use office equipment, including copy machines, computers, printers, telephones and four drawer vertical filing cabinets.

• Ability to organize complex tasks and meet deadlines.

• Excellent oral communication skills

• Bilingual in English/Spanish highly desired

• All candidates will be subject to a CORI review as outlined in the regulations set by the Massachusetts Executive Office of Health and Human Services. For more information, click

Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.