7 medical call center representative Jobs in sacramento, ca
Sacramento Native American Health Center is Hiring a Call Center Representative Near Sacramento, CA
Position Summary:
The Call Center Patient Services Representative is responsible for the scheduling of patients receiving health services within the center.This includes basic collection of necessary registration data on new Medical, Dental and Behavioral Health patients as well as updating and making corrections to registration data on established patients. Position also includes responsibility of communicating to patients about upcoming medical/dental/behavioral health appointments and any outstanding balances that are due and that require payment prior to the next appointment.
Essential Functions:
- Makes appointments and verifies insurance and/or payment method for appropriate department. Takes and delivers messages as needed.
- Responsible for appointment scheduling using approved template and guidelines.
- Appropriately notifies patients of any eligibility conflicts.
- Follows up on messages received through after hours answering service by returning all appointment related messages to ensure all patients are cancelled, and/or rescheduled in a timely manner.
- Responsible for EHR required data entry before any appointment can be made with any provider, must be able to complete this task efficiently and effectively. This position is responsible for the development of the patient profile and requires a high level of responsibility and accountability.
- Assists patients with health insurance information such as Medi-Cal, Medicare, and GMC (Geographic Managed Care) programs. Refers to Care Coordinators when necessary.
- Verifies patients have updated their patient consents and demographic information within the last 12 months, and schedules annual update when necessary with Member Services.
- Completes daily corrections as requested by department manager.
- Compliance with all state and federal laws and regulations, as they pertain to position including; HIPAA, sexual harassment, Scope of Practice, OSHA etc.
- Other duties as assigned.
- Must have at least 2 years of experience either working in a clinic front office or call center environment dealing with the public.
- Knowledge of the services provided by medical, dental, and/or behavioral health facilities, including medical/dental terminology.
- Experience with electronic health records software, data entry systems and appointment scheduling software.
- Excellent computer skills.
- Excellent telephone and communication skills. Must be polite and helpful at all times. Must demonstrate superior professionalism when dealing with clients, staff, and vendors.
- Ability to work independently, set priorities, and work well under pressure.
Job Summary
Full Time
$51k-63k (estimate)
05/02/2024
05/15/2024
snahc.org
SACRAMENTO, CA
100 - 200
2007
Private
BRITTA GUERRERO
<$5M
Ambulatory Healthcare Services
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The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
