Job Duties/Description:

• Manage end-to-end project coordination responsibilities, encompassing project documentation, setup, and reporting.
• Oversee project setup, including the creation of project folders and DSO setup.
• Collaborate on completing project tasks across various clients, ensuring alignment with project timelines.
• Document implementation processes such as project plans, milestones, and troubleshooting guides.
• Execute and manage invoicing efforts for each project based on the scope of work (SOW).
• Provide timely updates on project status reports focusing on schedules and deliverables.
• Conduct technical training sessions as required for project details.
• Identify areas for process, document, tool, and report improvements.
• Conduct pre-site calls with customer retail stores to confirm service appointments and site readiness.
• Communicate significant milestones, priorities, bottlenecks, and challenges that could impact project delivery.
• Participate in team and client meetings as necessary.
• Support in training temporary staff during peak busy periods.
• Possess a working understanding of project scope and act as a resource for field technicians for basic troubleshooting.

Requirements:

• At least 1 year of customer service experience with the ability to work in a deadline driven environment!
• High School Diploma required

Additional Info:

• Pay Rate: $21-22/hr.
• Schedule: 8am-5pm Monday - Friday
• Location : 100% in office
• Type: Contract - Approx. 6 months

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.