Purpose of the Position:

Responsible for, but not limited to, identifying and working with students who are eligible for re-entry into their last program of study or into a new program of study and ensuring they go through all required steps to get enrolled back into school with UMA.

UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus.

• Anticipated starting rate of $18.00 per hour
• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection

Primary Duties and Responsibilities

• Evaluate and resolve student inquiries, issues and problems, and ensure appropriate action is taken to the satisfaction of the student and UMA in compliance with policy, procedures and legal requirements.
• Identify students who are eligible for re-entry and coordinate their re-entry date along with all necessary forms and meetings.
• Prompt submission to Registrar of all Re-Entry student status changes, including new enrollment packets and program changes.
• Ensure students who are required to complete an appeal to return to school due to being dismissed from UMA complete and submit their appeal to the Education department for review and appeal approval/denial decision.
• Connect students with Re-Entry Student Finance to ensure all student financial obligations are planned for and met.
• Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agency, state agencies, and internal UMA policies and procedures.
• Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance Department.

Skills & Core Attributes Required:

• Excellent communication and presentation skills.
• Ability to multi-task and handle timeline pressures.
• Committed, with strong follow-up skills.
• Past success in servicing customers in a people-oriented industry.
• Basic computer proficiency.
• Comfortable working independently or in a team environment.
• Dynamic, high-energy personality.
• Strong computer and data entry skills with high level of accuracy.
• Flexibility to work evenings and weekends as needed.

Education/Experience:

• High school diploma or GED plus some higher education coursework completed required.
• Associates degree or higher preferred.
• Minimum of 1 year customer service experience required.
• 2-4 years experience in admissions, academic advising or other student-facing role preferred.

Associated Knowledge, Skills & Abilities

• Strong customer service.
• Excellent verbal, written, and interpersonal communication skills.
• Knowledge of and adherence to regulations and compliance
• Personal honesty and integrity
• Attention to detail.
• Ability to work independently as well as in a team setting.
• Flexibility to attend occasional off-site events in the general Tampa Bay area.

Physical Demands

• Sitting at a desk, working on a computer for long periods of time
• Occasionally lifting up to 5 lbs

OUR VALUES

Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody.

ACT WITH INTEGRITY.

We operate honestly and ethically in a compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.

CHAMPION STUDENT OUTCOMES. We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students educational and career success. We excel at building our students confidence and empowering them to reach their full potential.

COMMIT TO TEAM MEMBER SUCCESS. We are committed to our team members success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development, and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our students.

PURSUE RESULTS WITH PURPOSE. ???????We pursue results with a sense of purpose reflective of our student-centered mission. We take responsibility for supporting ambitious student outcomes and hold each other accountable to this end. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.

HAVE FUN. BUILD ENERGY. Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic, and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.

WORK AS ONE. ???????We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with team members from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together, ensuring that the goals of the institution are the focal point of our efforts.

UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://careers-ultimatemedical.icims.com/