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Job Summary
The Grievance Resolution Specialist coordinates the Grievance and Appeal resolution process, responds to verbal and written Grievances and Appeals from members and/or providers relating to member eligibility and benefits, contract administration, claims processing, utilization management decisions, and pharmacy and vision decisions. The incumbent has frequent external contact with members and families, healthcare providers, health networks, third-party administrators, and regulators. The incumbent collaborates with internal departments such as Customer Service, Provider Operations, Pharmacy, and Medical Management to identify factors necessary for the optimal resolution of Grievances and Appeals.
Position Responsibilities
Possesses the Ability To:
Experience & Education
Full Time
Wholesale
$93k-114k (estimate)
03/30/2024
05/23/2024
ultimategroup.uk.com
KEIGHLEY
25 - 50
2002
MARK JAMES NAISBITT
$10M - $50M
Wholesale