Job Description

Responsibilities:

- Manage a high volume of inbound calls, emails and other communication channels from customers promptly and effectively
- Respond to customer inquiries and complaints in a timely and professional manner
- Provide accurate product and service information to customers
- Resolve customer complaints and escalate to the next level of support when necessary
- Process customer orders and returns
- Communicate with customers about order status, delivery, and tracking information
- Accurately record customer information and interactions
- Stay up-to-date on new products, services, policies, and procedures
- Collaborate with other departments to ensure customer satisfaction

Requirements:

- High school diploma or equivalent; some college or vocational training preferred
- Minimum 1 year experience in customer service
- Excellent communication skills, both verbal and written
- Friendly and professional demeanor
- Strong problem-solving and multitasking skills
- Ability to work in a fast-paced environment
- Proficient in Microsoft Office and CRM systems
- Bilingual Spanish a HUGE PLUS

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.