Job Description

Job Title: Customer Service Representative

Location: Hanover, MD

Job Type: Full Time, Temporary to Permanent

Pay Rate: $17 to $20 an hour depending on experience

Ultimate Staffing is assisting a dynamic and growing company dedicated to providing excellent products/services to their customers.

Job Description:
They are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience.

Responsibilities:

• Handle incoming customer inquiries via phone, email, and chat
• Provide accurate information about products/services
• Assist customers in troubleshooting and problem resolution
• Process orders, returns, and exchanges
• Maintain a high level of customer satisfaction through effective communication and problem-solving
• Collaborate with other departments to address customer needs

Requirements:

• Excellent communication and interpersonal skills
• Previous customer service experience preferred
• Strong problem-solving abilities
• Ability to work in a fast-paced environment
• Proficient in using customer service software and tools
• Positive attitude and eagerness to learn

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.