Job Description

Customer Service Rep. Call Center 2904

M-F 8-5pm 37.5 hours

Responsibilities: Call management, customer satisfaction, relationship building, information provision, complaint resolution, record maintenance, order processing, policy adherence, interdepartmental collaboration, product knowledge, continuous training

• - Role: Enhance customer experience, loyalty, and sales
• - Environment: Fast-paced, multitasking
• - Demeanor: Friendly, professional

Required skills:

• -Bilingual (English/Spanish)
• -Phone communication
• -Active listening
• -Typing (40 WPM)
• -Multitasking
• -Time management
• -Preferred: Customer service/sales experience
• -CRM knowledge, automotive knowledge, higher education
• -Preferred: Call center experience, high-volume with ability to multi-task.
• -Hours: Full-time, 37.5 hours/week

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.