Job Description

Position: Call Center Retention Specialist

Location: San Diego, CA

Pay Rate: $21 to $22 per hour

Schedule: On-site. Monday - Friday 8:00 AM to 4:00 PM

Responsibilities

Handle incoming phone calls and emails from existing customers

Implement retention efforts to retain business

Address objections related to account concerns

Resolve customer concerns in a timely manner with the appropriate follow-up

Accurately record information into CRM database

Prepare outgoing correspondence

Demonstrate high-level customer service and professionalism

Meet department call metrics and guidelines

Other duties as assigned

Requirements

1 years of related retention experience

Strong conflict resolution skills

Excellent communication skills

Previous experience using a CRM database preferred

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.