Job Description

Call Center Representative

Location: Manchester, NH

Schedule: 8:30am - 5:00pm (Monday - Friday)

Compensation: $17.00 - $18.00 hourly

Overview: As an onsite Call Center Representative and be the primary point of contact for customers, providing exceptional service while also managing scheduling tasks efficiently. You will play a critical role in ensuring positive customer experiences and optimizing scheduling processes within the organization. Your ability to multitask, communicate effectively, and resolve inquiries promptly will be essential for success in this role.

What You'll Do:

• Handle inbound and outbound calls from customers in a professional and courteous manner providing accurate information and supporting scheduling inquiries
• Address customer concerns, complaints, and escalations with empathy and professionalism, striving to achieve satisfactory resolutions
• Coordinate and manage schedules for appointments and services
• Maintain detailed and accurate records of customer interactions, appointments, and scheduling activities

What You'll Need:

• Previous experience in a customer service or call center role, preferably in a scheduling or appointment setting
• Strong communication skills, both verbal and written, with a customer-focused approach
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Attention to detail and accuracy in data entry and record-keeping

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.