Our Entry-Level Customer Service Representatives play a vital role in directly engaging with existing and potential customers on behalf of our clients. Equipped with in-depth knowledge about the benefits of our clients' brands, our team members are trained to effectively communicate these advantages to customers. Our management team provides coaching on client comparisons based on thorough research, enabling our representatives to have meaningful conversations with customers, troubleshoot concerns, and provide answers to questions.

Key Responsibilities:

• Speak directly with customers on behalf of clients, conveying brand benefits and values.
• Memorize client information to effectively communicate the benefits of the brand line.
• Build rapport with potential customers to secure repeat business and foster brand loyalty.
• Attend all group meetings to learn best practices for representing clients effectively.
• Troubleshoot customer concerns and provide satisfactory solutions.
• Assist in tracking brand exposure and sales data to communicate results effectively.
• Communicate with all levels of management, customers, and clients professionally and effectively.
• Exhibit a passion for working hands-on with the event process from beginning to end.
• Engage and activate team members to generate optimal results.

Qualifications:

• One to two years of previous customer service or sales experience is helpful.
• Above-average communication skills, both verbal and written, are essential.
• Full training is provided for the entry-level role.

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