UITP (International Association of Public Transport) is a passionate champion of sustainable urban mobility and is the only worldwide network to bring together all public transport stakeholders and all sustainable transport modes. We have more than 1,900 member companies coming from over 100 countries. Our members are public transport authorities and operators, policy decision-makers, research institutes and the public transport supply and service industry.

We are currently looking for a:

MEMBERSHIP OFFICER

(position based in Brussels)

UITP is seeking a dynamic and organized Membership Officer to join our team in Brussels. The Membership Officer will play a pivotal role in managing the membership cycle, ensuring timely invoicing, payment reminders, and addressing member requests efficiently. Additionally, this role will focus on data management, reporting, and process optimization to enhance our membership operations. The ideal candidate will have a strong understanding of the importance of data-driven decision-making and possess excellent communication skills to collaborate effectively with colleagues across regional offices and headquarters. Being successful in this role also means to contribute to the growth of the Membership Revenues at UITP. He/she anticipates its needs as far as possible. She/he will also have the possibility to contribute strategically at multiple occasions.

RESPONSIBILITIES

Membership Cycle Management (50%):

1. Prepare and send yearly invoices to members.
2. Follow up on outstanding payments and send payment reminders as needed.
3. Handle various member’s requests promptly and efficiently.
4. Maintain accurate membership records and update database systems accordingly.
5. Monitor pipelines and collaborate with the Head of Membership and Regional Offices to support membership acquisition efforts.
6. Assist in developing strategies to retain existing members and attract new ones.

Data Management and Reporting (20%):

1. Assist with data input and ensure data integrity.
2. Support data gathering efforts for membership analysis and reporting.
3. Generate regular reports on membership metrics and performance, managing dashboard/analytical tool and updating information regularly
4. Contribute to market research initiatives to identify membership trends and opportunities

Process Optimization (30%):

1. Identify opportunities for streamlining membership processes.
2. Implement best practices to improve efficiency and effectiveness.
3. Collaborate with colleagues to automate repetitive tasks and enhance productivity.
4. Continuously evaluate and refine membership workflows to maximize effectiveness.
5. Project based Market research such as: Service centre analysis, Digital platform adoption.

REQUIREMENTS/ KEY SKILLS:

• Bachelor’s degree in business administration, Marketing, or related field).
• Proven experience in membership management, data management, or related fields.
• Strong analytical skills with the ability to interpret and present data effectively (Experience with the use of PowerBI, MS Excel or other analytics tool will be preferred)
• Excellent communication and interpersonal skills.
• Proficiency in French and English, (additional languages such as German, Spanish, Dutch, Chinese, Portuguese are advantageous).
• Familiarity with CRM systems and database management.
• Ability to work independently and collaboratively in a multicultural environment.
• Highly organized with meticulous attention to detail.

UITP offers a friendly, caring and dynamic work atmosphere with a great team of 130 international colleagues, working together on the opportunities and challenges affecting the public transport sector. Our new colleague will be able to contribute to the service and business excellence of our multi-cultural organisation and membership.

UITP is an equal opportunity employer and warmly welcomes candidates with diverse backgrounds.

Deadline for application: 12/05/2024 - depending on quantity and quality of applications, UITP may decide to close the process earlier.

Starting date: ASAP

Info : https://www.uitp.org/jobs