To perform role in providing patient centered service and satisfaction for the Oral and Maxillofacial Surgery Department. Performs full range of clerical functions related to the delivery of patient services. Fills in for front admin Care Coordinator when vacancy occurs. Is responsible for completing patients medical record registration and pre-authorizations.
Duties & Responsibilities:

Assists with scheduling of OMFS referrals via Health view X, internal referrals and TDX (ticketing system)

Follows patient check in/out procedures ensuring accurate input of information including patient demographics, insurance and other patient care necessary information into the clinical software Axium

Register patients in EPIC

Assists with Accounts Receivables ensuring outstanding insurance and patient balances are worked timely. Responsible for daily cash handling, including end of day reconciliation

Post patient account payments via, phone, or personal interaction from either the patient or third party payer to the patient’s account. Reviews patient insurance, communicates eligibility, benefits and coverage to patients including limitations, co-pays, deductibles, plan exclusions and patient responsibility

Responsible for reviewing patient treatment plans, verifying insurance coverage, explaining insurance benefit breakdowns and patient responsibility

Conducts analysis on complex patient accounts

Coordinates medical readiness by facilitating request of recent H&P notes, labs, imaging, etc. from primary care and specialists

Performs medical pre-authorizations for patients

Provides excellent customer service to patients, serves as the primary contact for patient questions

Fills in for Dental Clerk II-Care Coordinator during front admin vacancy

Perform other related duties and participate in special projects as assigned