Extra Help - Dental Clinic Clerk I - Dentistry Administration
Hiring Department : Dentistry Administration
Location : Chicago, IL USA
Requisition ID : 1017602
Posting Close Date :
About the University of Illinois Chicago
UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.
Description:
Position Summary
Employees at this level will perform patient centered services in accordance with the various Dental Clinics. They will also perform financial duties such as being responsible for cash handling, collections, accounts receivable, and revenue reporting. The Extra Help Dental Clinic Clerk I will monitor the accuracy of patient accounts including but not limited to patient demographics within the patient management system, and they will be communicating with patients in English and in Spanish on a daily basis.
This position will serve any of the following departments holding a vacancy: Dental Clinics, Oral Maxillofacial Surgery, Orthodontics, Office of Financial Affairs, or Restorative Dentistry.
Duties & Responsibilities

Primary contact for patients via phone or in-person to provide any necessary information to the patient about the patient's appointment and account.

Gathers, inputs demographic data, and other patient care necessary information into the clinical software.

Performs necessary actions to check in and check out patients including but not limited to patient information verification and payment collection.

Primary contact for all inquiries, complaints, and concerns related to the clinic originating from the patient, refers to Admitting Officer IV as necessary.

Responsible for the daily cash handling for the clinic, including end of day reconciliation.

Post patient account payments via mail, phone, or personal interaction from either the patient or third party payer to the patient's account in the clinical software.

In accordance with College guidelines, monitors patient accounts receivable balances and makes adjustments to account balances, when indicated.

Responsible for the oversight of patient accounts and confirms validity of transactions in order to submit claims to third party payers for services rendered.

Reports to Managing Partners all customer feedback pertaining to supervisors, student providers, College personnel and patients.

Ability to communicate oral and written effectively in English and Spanish.

Other duties as assigned.

Qualifications:
Minimum Qualifications

• High school graduation or equivalent.
• One year (12 months) of experience:
  • Certified Dental Assistant in a dental clinic facility, program, or in dentistry practice, if required by employing institution
    OR
  • credit for college/university course work and/or training in dental care, health care related areas, or closely related medical/dental areas
    • 15 semester hours = six (6) months
    • 30 semester hours = twelve (12) months
    OR
  • customer service/management in a medical/dental setting

Preferred Qualifications
Ability to communicate in English/Spanish
Starting Rate for this position: $18.34
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.
The university provides accommodations to applicants and employees. Request an Accommodation