Central Florida Behavioral Hospital is a 174-bed, private psychiatric center located in Orlando, FL. The hospital provides 24-hour emergency services. Central Florida Behavioral Hospital offers a full continuum of care including inpatient treatment services for children, adolescents and adults; and partial hospitalization, intensive out-patient and ECT services for adults. Our treatment philosophy is based on a team approach that treats patients with dignity and respect, while delivering high-quality care.

Website: www.centralfloridabehavioral.com 

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Position Summary

The Patient Advocate investigates, resolves, documents and reports organization-specific patient, family, visitor and referral source compliments, concerns and grievances to leadership and staff. The Patient Advocate develops, implements and participates in customer service and patient relations initiatives related to the facility’s mission and goals. The Patient Advocate meets with the patient or representative who registers a complaint or grievance in a timely manner to review the complaint or grievance and obtain needed information. The complaint or grievance is logged and tracked. A written response or resolution letter is provided to or sent to the patient or representative and includes the name(s) of the hospital contact person, the steps taken on behalf of the patient to investigate the complaint or grievance, the results of the grievance process and the date on completion.

Job Duties/Responsibilities

• Investiagtes patient, family, visitor and referral source complaints;
• Facilities resolution of complaints/grievances/requests by patients, families, visitors and referral sources;
• Documents complaints and grievances, listens to patient, family visitor and referral source complaints and grievances, documents details and resolutions
• Rounds the units and other areas of the facility
• Works with managers to prevent patient complaints by offering suggestions

• Bachelor's degree in pscyhology or related field preferred;
• 1-3 years of relevant experience in a health care environment;
• Computer skills and knowledge of computer software programs

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

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