Lancaster Behavioral Health Hospital (LBHH) is a 126-bed, inpatient psychiatric hospital and start-up joint venture between Lancaster General Health/Penn Medicine and Universal Health Services.

In addition to a general adult unit and dedicated adolescent unit, the facility offers services for treating those with co-occurring disorders on the psychiatric-medical unit, an intensive adult unit to care for those with severe conditions, as well as a women’s trauma unit.

Intake Coordinators are responsible for completing the following duties and tasks:

• Answers telephone using the appropriate greeting and attempts to obtain all pertinent clinical, demographic and insurance information from the caller to determine caller’s needs. Keeps aware of calls waiting in the queue which require immediate attention.
• Performs telephonic risk screening to determine level of suicidality/homicidality with caller in crisis.
• Demonstrates knowledge of admission criteria for inpatient and outpatient levels of care and is able to determine appropriate service recommendations for each individual. Provides referral recommendations to appropriate resources whenever a caller is not appropriate for Lancaster Behavioral Health Hospital services.
• Schedules assessments with potential patients and referral sources and explains the assessment/admission process.
• Interfaces with insurance companies to obtain and/or verify eligibility and authorizations for services and relays information to the UR Department via the admission billing packet.
• Schedules assessments with potential patients and referral sources and explains the assessment/admission process.
• Promptly greets patient and family upon notification of their arrival. Informs patient and family of evaluation and admission process. Initiates paperwork completion to assist the Admissions Counselor.

What do our current staff value at LBHH?

• An environment that puts patient care first.
• Having the opportunity to grow, learn, and advance in your career.
• There are very robust continuing education options and opportunities.
• Supportive and responsive leadership.
• Competitive salary and comprehensive benefits package.

What’s in it for me?

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• Robust tuition reimbursement
• 401(K) with company match and discounted stock plan
• Career development opportunities within UHS and its 300 Subsidiaries!
• An opportunity to make a difference every single day.

What Does LBHH Require for this Role?

• Bachelor’s Degree in Psychology, Social Work, or related field.
• Prior intake, assessment, admission and crisis intervention experience with a psychiatric mental health population, preferably in an inpatient setting.
• Previous psychiatric, behavioral or mental health experience is helpful but not required. CPR certification is required upon hire and will be provided at orientation if needed.

What Happens Next?

After you apply online and submit your resume, a member of our HR team will review your qualifications and experience. If we are interested in scheduling an interview, our HR team will reach out to you. You may log back on to this website to check the status of your application at any time.

Lancaster Behavioral Health Hospital: Treatment. Compassion. Hope. Today, tomorrow and always.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.

Authorized by

Corporate Human Resources