CLINICAL DIRECTOR - Call Center

Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer 24 hour a day, 7 day a week response, including all holidays. Our service model focuses on the assessment, diagnosis, treatment, and disposition of your mental health patients. Rapid response means that your patient will get to the most appropriate level of care faster.

Our specialty is in customizing solutions that:

• Provide access to faster, reliable mental health services
• Support for your clinical team by providing mental health case management
• Assist organizations in mitigating the challenges associated with mental health care
• Improve revenue capture by increasing throughput and decreasing operational issues

Behavioral Health Connections (uhsinc.com)

The Clinical Director has the responsibility of managerial and clinical oversight for all mobile/tele-video assessors and call center staff, provides training for all staff; provides clinical supervision, review and oversight of clinical documentation ensuring the appropriate triaging of patients is made to the most appropriate level of care; supervises the daily schedule of staff to ensure suitable coverage for 24/7 coverage of the call center.

Job Duties/Responsibilities

• Possess strong leadershp skills to effectively manage and inspire the referral managmetn team, provide guidance, sset performane expectations and promote a positive and collaborative work environment, effective communication, delegation, and confilct resolution skills are essential.
• Experience in referral managment and assessment processes, protocols, and best practices. Knowlege of the healthcare systems, basic insurance requirements, and regulatory guidelines related to referrals, and assessments allowing access to optimize the team performance, identify areas for improvement, developing strategies to enhance effciencey and patienet outcomes. 
• Analytical Skills to evaluate data and identify bottlenecks and implement solutions to enhance effciency and quality of care. Strong problem solving abiliites to address challenges and make informed decisios to optimize the referral and assessment processes. 

Benefit Highlights

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $13.4 billion in 2022. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 94,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Education: Minimum Masters Degree in Nursing, Social Work, Psycology, Counseling, Behavioral Health or related field. 

Licensure and Certification: Meets current state requirements for the provision of mental health assessments and/or licensed in the State where BHC is providing services as a Licensed Professional Counselor (“LPC”), Licensed Marriage and Family Therapist (“LMFT”), Licensed Master Social Worker (“LMSW”), Licensed Clinical Social Worker (“LCSW”), or Registered Nurse (“RN”).

Experience: Preferably two or more years’ experience in intake assessment activities within an acute psychiatric setting and experience in health care business, business development/marketing environment with measurable business development results is preferred.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.