Responsibilities

Answers incoming phone calls within 3 rings.

Answers incoming phone calls cheerfully and professionally saying, “Arbour Hospital, how may I direct your call?”.

Implements hospital policies for accepting collect calls.

Restricts unauthorized outgoing telephone calls by patients, staff, and personal use.

Does not leave switchboard unattended.

Forwards calls to ACCES at completion of evening shift/Unforwards calls at beginning of morning shift.

Correctly implements hospital emergency codes (blue, green, red, yellow, pink) 100 % of time. Cancels codes properly upon direction of nursing. Announces “all clear” when directed

Uses appropriate discretion regarding use of overhead page for purposes other than emergency. Ensures that visitors and vendors sign out and return visitor and vendor badges. Ensures that all individuals in lobby who are exiting the building are properly identified before unlocking door. Welcomes all visitors to hospital in a cheerful manner, asking “May I help you?”

Handles problem situations effectively, politely, and professionally. Involves/informs supervisor when necessary

Ensures that EMT’s remain with incoming patients until ACCES staff complete admission process

Offers to transfer callers seeking patient information to Social Work hotline

Offers to record telephone number and name of caller and forward it to patient, if he/she is in this facility, without divulging if patient is in the facility.

Maintains work area free of patient identifying information in view.

Receives and signs for special deliveries such as Federal Express. Facilitates outgoing deliveries. Notifies receiving party of special deliveries.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.We believe that diversity and inclusion among our teammates is critical to our success. NoticeAt UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.

Qualifications

• High school graduate required. College diploma or BSc preferred
• At least 6 months of switchboard operator experience