Job Summary

The Business Banking Relationship Manager (BBRM) manages business relationships in accordance with UFCU and regulatory guidelines and policies, from assessment of needs to filling needs for accounts, loans, financial education, and services. The BBRM manages business member’s complete financial needs and serves as the primary point of contact at UFCU as the member’s business grows and needs change. The Relationship Manager is community-minded, and is serving or willing to serve on non-profit and/or industry-related organizations.

The Business Banking Relationship Manager reports to the Senior Manager, Business Banking.

About UFCU

As Austin’s largest locally-owned financial institution, University Federal Credit Union is a financial institution owned by, dedicated to, and always working for our Members. Our mission at UFCU is simple: to provide for the well-being of our Members. We’re proud to focus on people — not profits. We deliver fair and honest products and outstanding service, and we work collaboratively within our organization as well as our community to help Members achieve their personal and financial goals. 

Consistently receiving awards as the Top Credit Union, Top Mortgage Company, Best Places for Working Parents, Austin’s Healthiest Employer, and Gallup’s Top Engaged Workplace, UFCU is proud of its people-first culture. We value our employees as much as our Members. We offer an environment where people care about each other – like family. If you want to love what you do, make an impact in your community, and have the power to help people change their lives – then we’re glad you’re here.

Essential Functions

• Execute business development activities, including making sales calls with business owners, business decision makers, and business centers of influence in support of small businesses within UFCU footprint.
• Manage incoming inquiries from Members, prospects, Small Business Banking Relationship Managers, and branch staff; work leads to assess needs.
• Actively deepen relationships by identifying financial needs and providing product solutions and resources.
• Conduct initial due diligence of new loan requests to determine credit worthiness.
• Identify needs for treasury services, payroll, merchant services, and insurance.
• Establish clear communication and build strong relationships with credit and servicing teams to ensure excellent Member experience.
• Work with members to complete application and with credit team to evaluate the request using loan origination system.
• Apply strong credit skills to:
  • Determine the financial strengths of the business, collateral, market, and guarantor(s).
  • Determine the appropriate lending product and structure.
• Display and utilize thorough knowledge of SBA 7(a) and 504 programs, commercial and industrial operations, and cash flow and real estate transactions.
• Ensure proper loan documentation is prepared and reviewed in accordance with UFCU and regulatory practices.
• Knowledgeable and efficient in the loan origination process, following lending policies, procedures, guidelines and regulatory requirements.
• Assist Loss Mitigation Specialist in the collection effort of problem loans as appropriate to reduce losses.
• Proactively identify credit issues early and work with the credit team to develop a strategy that manages risk to best protect UFCU.
• Actively manage past due payments, collect financial information, and assist with covenant compliance with the help of others.
• Conduct annual site visits of collateral and assist Loan Administration Team with any past due financial reporting requirements.
• Trains internal partners on quality referrals, products, and effective lead generation.

Other

• Adhere to all company policies, procedures and business ethics codes.
• Complete required regulatory training as assigned.
• Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to the role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.

Knowledge/Skills/Abilities

Knowledge

• Advanced knowledge of Federal laws pertaining to credit unions and Member Business Loans.
• Advanced knowledge of Small Business Administration programs.
• Thorough knowledge of all UFCU Business Banking products and services.
• Strong knowledge of credit union industry, including awareness of industry leaders and understanding of credit union business development opportunities.
• Strong knowledge and understanding of the Austin/Coastal area communities UFCU serves.
• Strong knowledge of project and program management principles.
• Familiarity with loan origination software.

Skills 

• Excellent people and relationship skills, with an employee/member service mentality, and a high degree of authenticity, integrity, accountability, and emotional intelligence.
• Excellent relationship building, networking, planning, negotiation, analytical, problem-solving, and critical thinking skills.
• Excellent business development skills, including networking and sales cycle management skills.
• Excellent project and planning management skills.
• Advanced written, verbal, interpersonal, active listening, collaborative, and presentation communication skills, with the ability to communicate effectively with a variety of internal and external partners and stakeholders.
• Strong Microsoft Office skills, including Microsoft Word and Excel.
• Strong organization and time management skills, with the ability to prioritize with a positive and solution-oriented mindset.

Abilities

• Natural affinity to grow and nurture new and existing relationships.
• Strong ability to create and execute on long-term sales strategies.
• Demonstrated ability to be service-focused and portray positive energy and professionalism to project a positive image as a representative of the Credit Union.
• Demonstrated ability to provide high touch, quality service surrounding UFCU’s values.
• Demonstrated ability to develop and maintain effective relationships across all levels of the organization and with diverse groups.
• Ability to work both independently and with others.
• Facilitative and collaborative team member, with openness to ideas and feedback from others.
• Ability to use good judgment and decision making skills.
• Ability to be self-motivated, with critical attention to detail, deadlines, and reporting.
• Ability to meet deadlines and handle sensitive and pressured situations.
• Proven ability in solving problems and researching issues with minimal guidance.
• Strong attention to detail and ability to complete tasks with accuracy.

Competencies

• Adaptability
• Building Organizational Talent
• Continuous Improvement
• Creating a Culture of Trust 
• Customer Focus
• Customer Orientation
• Delegation and Empowerment
• Driving Execution
• Driving Innovation
• Energizing the Organization
• Execution
• Focus on Results
• Guiding Team Success
• Innovation
• Leading Change

Experience

Minimum Requirements

• Bachelor's Degree in a business-related field. Four (4) years of relevant experience may be substituted for degree.
• Minimum of five (5) years of experience in a Business Loan Officer role
• Business development experience
• Experience working in a financial institution
• Experience working directly with business owners
• Thorough knowledge of and experience with business lending and SBA lending
• Experience spreading and analyzing financial statements
• Experience utilizing a loan origination system
• Must be bondable

Preferred Requirements

• Bachelor’s degree in Finance or Accounting
• Six hours of accounting coursework
• Bilingual in English and Spanish

Physical Demands

The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
• Employee will make extensive use of the telephone and/or virtual communications platforms to communicate confidential information, requiring accurate perception of speech and clear speaking abilities.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. 

• This position may involve limited interaction under stressful conditions.
• This position requires working frequently from UFCU Plaza in Austin, Texas.
• May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.
• May involve working from the office and/or home.
• Public contact position, requiring appropriate professional apparel.
• Frequent computer use at a workstation of up to two hours at a time.
• The noise level in the work environment is usually quiet.
• Local travel to meet with members and prospects, attend events, and inspect properties.

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