Essential Functions

• For self-pay patients, collects the total payment during the pre-admissions process minus the self-pay discount.
• Advise the doctor’s office if the patient declines to pay ahead of time, or does not pay as scheduled, in order to reschedule the procedure or complete a deferment if the procedure cannot be rescheduled.
• Prepares and delivers daily deposit as required.
• Assist walk-in patients who have simple to complex billing issues and or requests regarding their accounts.
• Collect the patient's payment and notify the scheduling department that the patient is financially cleared.
• Contact the insurance company to determine the patient's financial responsibility and create an estimate using the EPIC Patient Estimator.
• Contact the patient within 7 days of the scheduled procedure date and advise them of their patient responsibility due and offer any financing options available.
• For patients with commercial/PPO/HMO insurance, research the patient information in Op Time or via emailed requests for elective procedure pricing. For outside physicians, research emailed and faxed Request for Hospital Services forms.
• Contact the appropriate scheduler to resolve procedure code issues before pricing.
• Price the procedure, as well as any needed anesthesia, pathology and other ancillary costs for elective surgeries.

Experience Requirements

1 year CPT and ICD-10 coding required

3 years Working with health insurance companies, verifying benefits required

2 years Physician billing required

3 years Customer service required

Up to 1 year Experience working with physicians required

1 year Collections preferred

Education Requirements

High School Diploma or GED equivalent - required

College Diploma - preferred

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: In person