DescriptionPlay a key role with a world-class health system. UCLA Health runs and operates over 200 outpatient clinics located in Southern California with over 3,000,000 outpatient encounters annually. Working under the direction of the Senior Director of Patient Access, the Operations Director has overall administrative responsibility for the central access organization's operations team (the Patient Communication Center), a department of over 500 FTE, with the intent to scale and grow further over the next few years. This position is responsible for the overall operational performance of all contact center functions including but not limited to, new patient registration, clinic appointment scheduling, referral management, and insurance verification. Supported with Quality Assurance, Training, Technology, and Analytics Managers and Teams, this role is provided with standard Key Performance Indicators (KPIs) as a measure of oeprational goal achievements and to make informed strategic decisions per the department's oversight committees. The Operations Director establishes and maintains policies and procedures to ensure compliance and consistency that supports excellent and positive patient experiences. This role communicates, plans, leades and inspires access center staff while collaborating with hospital and ambulatory operations leadership. The Director is accountable for all activities related to operational and scheduling workflows, performance data, and overall management of the operations and cross-functional areas to maximize call efficiency, optimize the consumer's (patient, family and referring provider) access experience, and encourage strong internal provider and clinic leadership partnerships. Salary Range: $116,500 to $282,300