At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our power of we culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

About Hard Rock Hotel

This position is responsible for supervising an operation related to the delivery of beverages and superlative beverage service to include planning, organizing, directing, scheduling of employees and coordinating related activities to ensure efficient operation of the department and that a quality product which exceeds guest expectations and hotel standards is delivered in friendly, professional manner.

Job Specific

• Maintains beverage staffing levels so as to provide for optimal performance
• Establishes and ensures adherence to all departmental guidelines, policies, and procedures
• Responsible for smooth, efficient, cost effective operation of outlet, to include : labor management, supervision of all aspects of service, inventory control and product selection
• Personally supervises all activities for production / delivery of quality product / service
• Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience
• Review and submits for approval all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelines
• Establishes appropriate par levels for all inventories so as to support forecasted activities without experiencing shortages or excessive inventory situations.
• Ensures security, control and proper use of operating supplies and equipment for all beverage outlets
• Attends all required hotel meetings to keep abreast of in-house activities, special promotions and upcoming events, maintain communications with other departments within the hotel
• Communicates daily with outlet managers to obtain / provide current information regarding daily activities / functions and upcoming events
• Trains personnel as needed in order to ensure superior levels of performance
• Follows New Hire Training and ongoing Star Service Competency programs in accordance with hotel policy
• Evaluates changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product / service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and / or unusual matters of significance.
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• Associate degree or equivalent in hospitality or food service management
• Thorough knowledge of all matters related to the proper administration of up-scale beverage service operations.
• Certifications; Food Service Manager as required by State of Florida regulations, TIPS or Equivalent beverage certification
• Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to guest satisfaction criteria
• Beverage knowledge including fine wines, liquors, beers and sake
• Ability to motivate staff to provide exceptional service during slow and busy meal periods
• Self motivated to take on projects to improve restaurant and lounge
• Ability to work flexible schedule to include weekends and holidays

Last updated : 2024-02-24