ABOUT UCARE

UCare offers Medicare, Medicaid, Individual and Family health plans – powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.

WORKING AT UCARE

Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 200 Workplace for 14 consecutive years since the awards program began. It’s a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.

Position Description

As the User Experience (UX) Designer you will be a part of the Digital Experience Team (DTX) and be responsible for designing wireframes, mock-ups, prototypes, and other tools to visualize and document the user experience. You will play a key role in conducting user experience analysis, document personas and user journeys, and recommend UX tasks within a variety of projects. You will work alongside product owners, internal creative teams and external partners to accomplish you tasks and to update and add user experience guidelines to the digital style guide.

• Create wireframes, storyboards, sitemaps, and other visual artifacts for all DXT releases to visualize business requirements for business stakeholders and socialize product design throughout the organization.

• Establish user experience design conventions and principles and ensure they are extended across releases/product.

• Facilitate and conduct usability testing plans.

• Develop and document personas, key tasks and scenarios for all products and releases.

• Design and document user journeys, visualizing the complete process a user takes to complete high-value and complex tasks.

• Rapidly create and iterate mockups across a variety of devices/interface.

• Collaborate with agency partner(s) and augment existing style guide(s) to include and document user experience design conventions and principles.

• Identify challenges, facility solution development and make recommendations to the program sponsor and stakeholders, as needed.

• Assist with content development.

• Other projects and duties as assigned.

Education

Bachelor’s degree in Marketing, Design, Communications, Journalism or related field. Demonstrated work experience may be considered in lieu of degree.

Required Experience

Experience designing responsive, high-fidelity mockups with appropriate consideration to brand and style guidelines. Experience designing or participating in user research activities such as user interviews and/or usability studies. Experience creating personas, user journeys, identifying pain points, and/or recommending UX improvements. Experience contributing to user stories, self-identifying tasks during planning sessions and working in a “developer-centric” environment.

Preferred Experience

Experience supporting Brocade switches, Windows and UNIX/Linux systems, Rubrik, Cisco LAN/WAN infrastructure, M365, Point, Active Directory, Microsoft System Center, and Microsoft Server and ITIL experience a plus.

THE UCARE DIFFERENCE

The UCare difference is our people power – employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to .