[OTOLARYNGOLOGY CLINIC]

The Patient Services Representative 3 (MOSC 3) is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients. This position requires the skills and ability to manage the level of responsibility and accountability necessary to provide specialized duties for the department/clinical team for which it is assigned.

This position may also perform front office duties consistent with that of Patient Services Representative 2 (MOSC 2), per operational needs.

This posting is a Transfer/Promotional opportunity for UCD/UCDHS Employees (internal candidates). Applications from current UCD/UCDHS employees will be considered first. Applications from the public/external candidates may be considered if an internal candidate is not selected as the most qualified applicant.

Apply By Date

(May 20 at 11:59pm)

Minimum Qualifications

• Demonstrated recent experience in surgery scheduling
• Demonstrated experience in an Ambulatory clinic
• Demonstrated recent customer service experience
• Demonstrated proficiency in computer (PC) system applications (such as MS Office Suite, cloud-based applications, etc.)
• Experience in practices and protocols related to medical office procedures, including but not limited to medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.
• Knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for1service, county-funded coverage, and workers’ compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics, and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients
• Knowledge of ICD-9/10, CPT, and HCPCS coding guidelines sufficient to accurately identify services performed, including diagnoses, procedures, and supplies

Preferred Qualifications

• Demonstrated recent experience using EPIC/EMR
• Demonstrated experience in insurance authorizations and referral processing
• Demonstrated experience within an ENT (Otolaryngology) clinic or department

Department Description

OTOLARYNGOLOGY CLINIC

The Department of Otolaryngology provides a multitude of comprehensive services within the clinic for both the pediatric and adult populations. These services include general otolaryngology, head, and neck cancer, skull base surgery, ear surgery, cochlear implant, facial plastic, and reconstructive surgery, nasal sinus, craniofacial anomalies, voice/swallowing, speech, and language therapy, audiology, dental and skin care. The Otolaryngology Clinic has more than twenty thousand patient visits per year and is ranked 25th among all Ear, Nose, and Throat Specialties in America.

Position Information

• Salary or Pay Range: $27.24 - $33.87
• Salary Frequency: Hourly
• Salary Grade: 266
• Payroll Title: MED OFC SVC CRD 3
• Number of Positions: 1
• Appointment Type: Career
• Percentage of Time: 100% - Full time
• Shift Hours: Variable (8 hours)
• Location: Glassrock Building, Sacramento, CA
• Union Representation: Yes
• Benefits Eligible: Yes
• Hybrid/Remote/On-Site: On-site

Benefits

• High quality and low-cost medical plans to choose from to fit your family’s needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive Maternity and Paternity Leave Benefits
• 14 paid Holidays annually
• Vacation
• Sick Leave
• Paid time off
• Continuing Education (CE)
• Annual Tuition Discounts and Learning & Development Courses for eligible positions
• Paid time off for Professional Development Training
• Access to free professional development courses and learning opportunities for personal and professional growth
• Wellness and on-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, disability, short/long term disability, pet insurance and legal coverage
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
• UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff
• Learn more about our benefits and eligibility rules around our benefits here

Physical Demands and Work Environment

• Must be willing to work variable days (including weekends), hours and locations as required to meet business needs of the practice.
• For positions with medical records responsibilities, duties require ability to retrieve and file bulky medical record charts (up to 3" thick) stored in filing cabinets and on shelves that may be above shoulder level and below waist level, and to efficiently transport multiple charts weighing 5 to 25 pounds throughout the medical office.

Special Requirements

• This position is a critical position and subject to a background check and drug screen. Employment is contingent upon successful completion of background investigation including criminal history, identity checks and drug screen.
• As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs, as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we’re solving life’s most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don’t just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds, and you belong here.

As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20 .

For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination .

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don’t meet all the requirements? We still encourage you to apply! #YouBelongHere #CA-ZM