Our team of In-Store Solutions Experts have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. The In-Store Solutions Expert will work inside a retail store, and be the face of uBreakiFix, delivering award-winning, personalized customer experiences. We are currently hiring at 3 locations San Jose, Santa Clara, Cupertino

Pay Tier (If you have experience, you will on base pay until proven. If proven quicker than 45 days will move to correct pay tier)

Training Period (45 days) = $17 an hour

Tier 1 - Tech can perform FOH duties, phone repair, tablet repair = $18/hourly

Tier 2 - Tech learns how to work on PCs, laptops, consoles (hardware and software) = $19/hourly

Tier 3 - Tech learns basic soldering skills = $20/hourly

Tier 4 - Advanced soldering and motherboard work = $22 /hourly

We welcome all who have no experience. If you have prior experience and believe you are a tier 2,3,4 tech you need to show and prove your skill to get that pay tier.

Commission is where the money is at. If you can bet on yourself and close those sales this position will be lucrative for anyone with drive.

If your goal is to learn repair we will provide it but know sales is also part of the job that keeps the lights on for our business.

Front of house / Electronic repair tech benefits & compensation:

• Front of house and single day repair individual
• We offer competitive pay hourly pay depending on experience.
• Commissions for sales of accessories and device protection products. Motivated individuals can easily make $500 extra a month in commission compensation.
• Medical Benefits
• Dental Benefits
• Vision Benefits
• Standard California Sick Leave

Front of house / Electronic repair tech:

• Check in customer devices, sell personalized product solutions, and accessory sales.
• Complete technical and non-technical training including device certifications and sales training courses.
• Deliver world-class customer service
• Demonstrate uBreakiFix’s Core Values in all interactions
• Exceed customers service exceptions on a daily basis
• Meet or Exceed KPI Metrics for performance on sales.
• Complete administrative work (Follow up customer leads, organizing accessories, and keeping the store front clean.

Front of house / Electronic repair tech:

• Some knowledge in repair, sales, and customer service is good but not required. We will train the right candidate who is hungry and looking for new opportunity.
• Be able to pass a drug, background, and driving screen
• One or more years of customer service/retail sales experience preferred
• Experience in up-selling and educating customers on products
• Knowledge of the latest technology including and not limited to mobile devices, TVs, laptops, operating systems and other general electronics
• High School diploma or equivalent preferred
• Strong oral and written communication skills
• Strong teamwork and collaboration skills
• Basic knowledge of Microsoft Office
• Ability to work a flexible retail schedule
• Strong work ethic
• Understands pay is earned not given

Partnerships:

• Apple (Certified)
• Samsung (Certified)
• Google (Certified)
• HP (Certified)
• Amazon (Authorized service center)
• Asurion (Verizon, AT&T, Home Plus)
• Verizon Extended Warranty (Authorized service center)
• Square trade (Authorized service center)
• Element TV (Authorized service center)

'Work Location: One location Work Remotely No

Job Type: Full-time

Pay: From $17.00 per hour

Schedule:

• 8 hour shift
• Day shift

Supplemental pay types:

• Commission pay

Application Question(s):

• Can you pass a drug, driving, and background screening?

Experience:

• Customer service: 1 year (Preferred)
• product sales: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person