Since its inception in 2009, uBreakiFix (Now known as "uBreakifix by Asurion") has grown to more than 1000 stores in markets across the U.S., Puerto Rico and Canada. But the best part is that we're currently looking for new members to join our team! Are you looking for a dynamic career path and a company that promotes from within? Are you a tech-savvy individual? Do you enjoy working with smartphones and computers? Well then come join one of the largest and most reputable smartphone repair companies in the US.
The unrelenting commitment to customer satisfaction shown by Asurion Tech Repair & Solutions has directly resulted in its current period of rapid nationwide growth. Asurion Tech Repair & Solutions has become the preeminent gadget repair company in the industry, largely due to its low price promise and industry leading 90-day repair guarantee. Asurion Tech Repair & Solutions handles everything from iPhones, Samsungs, LGs, Nexuses, HTCs, Droids, Xboxes and PlayStations, to cameras, laptops and computers. Do you have broken glass on your iPhone? A virus that your PC can't seem to get rid of? A Mac that just won't shake software issues? A Samsung Galaxy that isn't running like it used to? Let the repair professionals at Asurion Tech Repair & Solutions bring your electronic device back to its original look, feel and functionality - all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, Asurion Tech Repair & Solutions is your fast, affordable, reliable repair solution. Visit www.ubreakifix.com for more info!

POSITION DETAILS
Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. This position will travel to customer locations and complete repairs at the customer's site. The repairs will be scheduled Monday through Sunday from 7AM-9PM. A corporate vehicle will be provided for the technician to drive to the job sites.
Tasks and Responsibilities:

• Safely travel to customer sites and arrive within the scheduled appointment window
• Inform customers of job status (En route, Arrived, etc.)
• Diagnose, troubleshoot and repair devices
• Provide recommendations for problem resolution
• Explain complex technical issues to customers in a non-technical, simple to understand manner
• Provide repair and replacement estimates to customers
• Ensure that all repairs meet or exceed Asurion Tech Repair & Solutions quality standards
• Greet customers in a friendly manner and maintain a positive work environment
• Answer phone calls with a professional, courteous and friendly demeanor
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
• Keep track of all devices and inventory while safeguarding all van stock
• Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
• Maintain the cleanliness and professional appearance of the repair van

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time.

UBREAKIFIX is an equal opportunity employer M/F/D/V

BASIC QUALIFICATIONS
- Outstanding customer service skills
- Excellent technical, problem solving, and analytical skills
- Exceptional organizational skills
- Strong written and oral communication skills
- Proficient in Microsoft Office
- Work well individually
- Ability to work flexible hours, including weekends and holidays
- High school diploma or GED
- Valid Driver's License (clean)
- Ability to pass Driving, Drug, and Background Screening

PREFERRED QUALIFICATIONS
- Experience repairing electronics, smartphones, PC/MACs, and game consoles
- Previous experience working at retail electronics store

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 30 – 50 per week

Benefits:

• Employee discount
• Professional development assistance
• Referral program

Schedule:

• 10 hour shift
• Holidays
• Overtime
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Commission pay
• Tips

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Brooklyn, NY 11231 (Required)

Work Location: Hybrid remote in Brooklyn, NY 11231