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United Way of North Carolina (UWNC) is the state association for 50 local United Ways and administers the statewide NC 211 system with an amazing team of community resource specialists, navigators and team leads that deliver information and referral services via the 2-1-1 dialing code in North Carolina. This position is part of a team of Community Resource Specialists that successfully deliver 24/7/365 information and referral services to the more than 150,000 callers who contact NC 211 each year.
What You'll Do::Responsibilities:
Provide information and referral services in accordance with AIRS (Alliance of Information and Referral Systems) Service Delivery standards in a fast paced, 24/7 contact center that relies on adherence to scheduled shifts and a desire to assist others. Specifically, the Community Resource Specialist will follow established protocols to include:
Support the quality assurance plan and your own career development through:
To understand the importance of technology in the role of a Community Resource Specialist and utilize technology for the benefit of all callers by
Other:
Part-time positions are currently available.
Please note, a resume and cover letter must be submitted to 211resumes@unitedwaync.org in order to be considered for this role. No calls or emails for information please.
NC 211 is a 24/7/365 operation. If you have scheduling limitations that would prevent you from being able to support our operations, please include those details in your cover letter response.
Our call center operation is located in Cary, NC. All staff are required to work on site for at least the first 90 days of employment. To ensure the health and safety of our team, we require all staff to maintain current vaccination status and follow any local, state or federal public health guidelines.
United Way of North Carolina is an Equal Opportunity Employer.
#IND1
Full Time
$49k-63k (estimate)
04/25/2024
05/12/2024
unitedwaync.org
SAVANNAH, GA
25 - 50
Private
MICHEAL WILLIAMS
<$5M
Civic & Environmental Advocacy
The following is the career advancement route for Community Resource Specialist positions, which can be used as a reference in future career path planning. As a Community Resource Specialist, it can be promoted into senior positions as a Top Community Development Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Community Resource Specialist. You can explore the career advancement for a Community Resource Specialist below and select your interested title to get hiring information.