Uber is Hiring a Strategic Operations Associate - Consumer Engagement Near New York, NY
About the Role
Uber is a technology company that is changing the way the world thinks about transportation! We are building technology people use every day. Whether it's heading home from work, getting a meal delivered, or getting to and from the airport, Uber is increasingly a part of the fabric of everyday life.
A critical aspect of our growth strategy involves generating insights about our consumers to allow us to reach them wherever they may be with relevant products, offers, and experiences to position Uber as a daily use case. As the Consumer Engagement team, we are responsible for driving this strategy across rider incentives, membership, partnerships, and more!
This role will focus on analyzing weekly and monthly growth trends across various consumer segments to identify areas of risk and headroom as well as developing targeted strategies to address these high-priority segments and executing on the associated growth tactics.
What You Will Do
This role will focus on tracking and growing high priority consumer segments and use cases
Evaluate consumer growth health, tracking performance vs. targets, and ensure we are holding ourselves and partner teams accountable for expected results
Develop analytical frameworks to support the company in decision-making. Identify areas of headroom to drive outsized growth and proactively spot areas of risk
Develop acquisition, resurrection, and retention strategies to grow our consumer base.
Partner within the consumer engagement team, marketing, and CRM counterparts to execute campaigns that reach consumers with compelling offers that are relevant to their lifestyle and mobility needs
Optimize tactics based on experimental results and iterate approach accordingly
Basic Qualifications
1 years experience in strategy, operations, analytics, or project/program management
Proficient in Excel / Google Sheets, Google slides
Strong data manipulation skills
Preferred Qualifications
2-4 years of experience in strategy, operations, or project/program management
Bachelor's degree or equivalent
Data-driven decision mentality and sound business judgment through strong analytical thinking. Experience with SQL is preferred
Attention to detail, history of delivering high-quality output, and comfort with ambiguity in a constantly evolving environment
Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions to serve various cross-functional teams
Experience working with strategy development, weighing tradeoffs, and making confident recommendations and plans
Self-motivated, ability to work independently demonstrating a high bar for organization and prioritization
For New York, NY-based roles: The base salary range for this role is USD$101,000 per year - USD$112,500 per year. For Washington, DC-based roles: The base salary range for this role is USD$101,000 per year - USD$112,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.