What You’ll Do:

The primary functions of the Service Coordinator are to generate, monitor, and close all repair orders and assist the shop management team in the management of Service Department records and files.
Responsible for proper paperwork flow and completion and service tracking.

• Personally coordinates all customer contact with the Service Department, including repair estimates, service appointments, customer authorization on service orders, status -of -repair inquiries, and complaints.
• Generates and maintains all work orders and repair orders. Assists drivers in identifying needed services.
• Coordinates with shop management team to assure completion of work within time promised to customer. Monitors progress of repairs and updates driver on any changes or time of completion.
• Closes all repair orders in coordination with shop management team. Ensures that all parts and labor have been added to the work order and all required documents are attached.
• Ensures timely, competent, and courteous communications and relations with drivers.
• Maintains up-to-date information on status of repairs and estimated times of completions.
• Maintains technical bulletins and other service shop literature.
• Assists Service Manager in the management of Service Department files and records. Answers phone as directed by shop management team. Staggers lunch hour with shop management team to cover phones daily.
• Follows directives and schedules of the Supervisor or Manager in their absence.
• Works with Shop Supervisor to troubleshoot issues with parts department and delays in receiving parts or repair orders and resolves quickly.
• Performs other duties assigned by shop management team.

What We’re Looking For:

Education

• High school diploma or equivalent required.

Experience

• Minimum of 1 year in a similar Service Coordinator position required.
• Experience in the transportation industry a plus.

Skills/Certifications

• Ability to read and comprehend English instructions and information.
• Must have the ability to identify and meet customer needs and requirements.
• Possess organizational and time management skills.
• Exceptional phone and customer service skills.
• Requires a minimum of average computer skills for basic data entry.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• What is your salary expectation for this role? (Failure to respond will result in a delay from the hiring department)

Ability to Relocate:

• Allentown, PA: Relocate before starting work (Required)

Work Location: In person